Annmarie Gitto

Philadelphia, PA *****

ad28e5@r.postjobfree.com

+1-445-***-****

Upbeat and flexible manager, who is motivating, enthusiastic, and detail-oriented. Handles multiple tasks and responsibilities simultaneously, while providing exceptional customer service to ensure satisfied customers. Driven and result-focused to be a positive example to staff Authorized to work in the US for any employer

Work Experience

Food and Beverage Manager

Rivers Casino - Philadelphia, PA

January 2023 to Present

• Manages food and beverage department to achieve financial results and service related standards.

• Implements policies, procedures, and service standards to ensure efficient operations and guest satisfaction

• Responds to guest and employee needs and resolves complaints and issues

• Inspects food and beverage outlets and observes worker and patrons to ensure compliance with occupational, health, and safety standards Controls labor and operating expenses

• Orders all liquor, wine, and beer for the property

• Monitors inventories and reports discrepancies to the director

• Schedules and directs Team Members in the performance of work assignments

• Maintains high food, service and health and safety standards

• Maintains high visibility in the outlets Prepares financial and other reports

• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws

• Hires, trains, and manages Team Members in accordance with organizational and approved departmental standards, policies, and programs

• Performs all other duties assigned

Office Manager

Hockfield Group - Philadelphia, PA

October 2022 to June 2023

• Writing up contracts and sending them out for private events

• Employee onboarding

• Organizing Excel sheets for inventory

• Keeping track of restaurant expenses

• Handling customer issues

• Training staff on new menu items

• Creating menus

Wellness Advisor

Sunnyside Medical Marijuana Dispensary - Philadelphia, PA May 2022 to September 2022

• Greet customers, ensuring a best-in-class experience.

• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.

• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.

• Apply effective selling and cross-selling techniques to build baskets.

• Verify proper documentation and ID for customers.

• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.

• Label and package customer orders.

• Perform accurate cash handling in the company's Point of Sale system, following Standard Operating Procedures (SOPs).

• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.

• Perform routine inventory counts of all products.

• Ensure product stock is organized and meets compliance regulations.

• Assist managers with organizing sales floor merchandise and product displays.

• Ensure security measures and safety compliance in the store according to Company SOPs.

• Assist in keeping the store an organized and clean environment for customers and team

• Escalate any employee or customer issues to management. Bartender

Sugar Factory - Philadelphia, PA

January 2022 to August 2022

Responsibilities:

• Mix cocktails from our preset menus as well as other alcohol and non alcohol drinks for customers

• Know the legal limitations for serving alcohol as well as verifying proper identification

• Take food orders from customers and communicate them to the kitchen

• Execute drink orders for service bar

• Maintain a clean, sanitary, and well-stocked bar. Dispensary Agent

Trulieve - Philadelphia, PA

October 2021 to June 2022

• Provide exceptional customer service to patients, guests, and coworkers

• Coordinate return and exchanges in accordance with company policy

• Print return/exchange forms for all stations and delivery

• Update the Register Inventory sheet as needed

• Assess inventory needed in the live inventory room and transfer items as needed, complete daily inventory counts

• Assess inventory overages and shortages and submit inventory needs to the logistics

• Assess accessory needs with manager and order as needed

• Enter all vape pens and merchandise into point of sale system when received

• Perform other duties as assigned

Assistant General Manager (AGM)

Hand & Stone Massage and Facial Spa - Philadelphia, PA February 2020 to September 2021

• Endured payroll was correct and on time

• Hired and trained all new staff

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Created call center scripts

• Collected and documented orders

• Responded to inquiries and issues

• Inventoried spreadsheets

• Operated the cash register and safe

• Managed customer accounts

• Train employees on new and updated software

• Adjust scheduling errors

• Followed and enforced CDC guidelines for reopening

• Handled customer relations

• Key holder

Front Desk Receptionist

European Wax Center - Philadelphia, PA

August 2017 to January 2020

• Serves visitors by greeting, welcoming, and directing them appropriately.

• Notifies company personnel of visitor arrival.

• Maintains security and telecommunications system.

• Informs visitors by answering or referring inquiries.

• Directs visitors by maintaining employee and department directories.

• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.

• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Contributes to team effort by accomplishing related results as needed.

• Collecting payments for services and memberships

• Scheduling and rescheduling clients

Shift Supervisor

CVS Health - Philadelphia, PA

September 2016 to August 2018

• Minimize Shrink percentage through daily cash reports

• deliveries and damages

• effectively met and exceeded sales expectations on a daily basis

• trained and monitored staff under my supervision

• delegated and overseen tasks to ensure daily production and organization

• trained several associates to become cashiers photo specialists, shift leaders, and assistants. Head Server/Bartender

Paupack Hills - Greentown, PA

July 2014 to August 2016

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils

• Protect establishment and guests by adhere to sanitation, safety and alcohol beverage control policies

• Help guests select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

• Transmit orders to bar and kitchen by recording patrons' choices; identifying guests' special dietary needs and special requests

• Keep kitchen staff informed by noting timing of meal progression

• Serve orders by picking up and delivering guests' choices from bar and kitchen; deliver accompaniments and condiments from service bars

• Respond to additional guest requirements by inquiring of needs; observing dining process

• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to guest spills or other special needs

• Properly open and pour wine at the table side

• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to guests

• Contribute to team effort by accomplishing related results as needed

• Provide welcoming phone greeting and following Guest ordering procedures

• Convey menu information over the phone to Guests and give accurate estimate of delivery time

• Perform basic cleaning tasks as needed or directed by supervisor

• Fill in for absent staff as needed

• Assist with special events as needed

• Promptly address customer service issues and refer customers to management when necessary Education

Master's in Law

University of Pennsylvania - Philadelphia, PA

January 2020 to Present

Bachelor's in African American Studies

University of Pennsylvania - Philadelphia, PA

August 2016 to December 2019

Skills

• Microsoft Office

• Teamwork

• Team Building

• Customer Service

• Conflict Resolution

• Sales Management

• Cash Handling

• Inventory

• Management

• Retail

• Sales

• Excel

• Marketing

• Restaurant Experience

• Event Planning

• Personal Assistant Experience

• Presentation Skills

• Account Management

• Office Management

• Leadership

• Cold Calling

• Scheduling (1 year)

• Personal Assistant Experience (1 year)

• Microsoft Outlook

• Organizational Skills (3 years)

• Retail sales

• Bartending

Languages

• English - Expert

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