S T A C Y L . R I C E

ad28e1@r.postjobfree.com 813-***-****

CAREER OBJECTIVE

I bring with me a unique background of Burn & Reconstruction, Aesthetics, Plastic Surgery, Orthopedics, Medical Laser, Breast Cancer, OBGYN and Wound care. I would like to explore opportunities that enable me to utilize the skills I have developed through my past years of education and experience. I am looking for a progressive company with exceptionally strong core business values that encourages a challenging work environment. SKILLS SUMMARY

Coding & Authorizations Excellent Verbal and Written Skills

Meditech, NexTech, NextGen & Practice Fusion Capable of Managing Multiple Projects

Office Management Strong Work Ethic

Microsoft Word, Excel Demonstrated Leader

Customer Service

Surgery Scheduling

Organized and Efficient

Highly Motivated

Epic Scheduling

PROFESSIONAL EXPERIENCE

MEDICAL SCHEDULING & PATIENT CARE COORDINATOR 2014-2023 Responsible for coordinating patient care and surgery schedules for high volume doctor offices with experience in Orthopedics, Prosthetics, Cosmetic Plastic Surgery, and Post Cancer Breast Reconstruction.

• Work with adjusters on workmen comp claims

• Schedules patients for surgery and follow up appointments

• Follows up with patient following surgery.

• Meet with new patients to review financial responsibility and review, scheduling and finance policies.

• Code for upcoming patient surgeries

• Get medical, bloodwork and cardiac clearances for surgery’s

• Schedule surgeries with large hospitals & ASU

• Scheduled surgery for upper extremities, lower extremities and spine doctors

• Schedules patients for surgery and follow up appointments

• Follows up with patient following surgery.

• Meet with new cosmetic patients to review financial responsibility and review scheduling and finance policies.

• Represent clinic in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner.

• Post op follow up calls for patients.

• Gather information, medical and cardiac clearances for surgeries.

• Medical Coding

• Review accounts prior to each visit; inform patients of outstanding balance that must be paid prior to procedures.

• Document/update information in patient’s electronic medical record.

• Document Invoice and obtain Financial Agreement.

• Obtain pre-certification for in office procedures, if needed.

• Coordinate referrals for medical patients.

• Assist physicians with minor procedures, as needed.

• Work closely with Billing Department.

• Initial phone and email contact for new and established patients in a high-volume medical clinic.

• Scheduled surgery for doctor in the clinic and followed up on new patient leads.

• Provided initial phone consultations related to treatments, procedures, medications, and continuing care requirements.

• Managed follow up, pre-op and post op care, educated, and addressed patient’s questions and concerns regarding their treatments through electronic, in person and phone contact.

• Maintains patient care database by entering new information as it becomes available; verifying findings and reports.

• Assisted medical physicians during procedures for injectable fillers, and cosmetic lasers.

• Verified insurance and pre authorizations for breast reconstructions.

• Conducting phone consultations, scheduling consultation appointments, and surgery. SANDALWOODS DAY SPA & SALON – Summerville, South Carolina Spa & Salon Manager April 2015 – December 2016

Managed daily activities and schedules for 12 employees, including hiring, training, and all HR onboarding.

Coordinated and scheduled product knowledge training for employees to keep them current with new techniques and products in the Aveda line.

Provided hands-on training and guidance to stylists to improve their customer satisfaction ratings.

Lead weekly team meetings to review policies and business updates.

Recruited new customers and employees through social media and onsite visits to beauty schools and colleges JOHNSON CONTROLS / PINKERTON – Glendale, Wisconsin Executive Assistant / Investigations Analyst January 2012 – March 2014

Administrative support to the Vice President of Global Enterprise Security at the corporate office.

Performed office management and administrative duties for the Global Enterprise Security Team by setting up and managing invoicing, filing, accounting, and customer service functions.

Performed interviews, interrogations, security risk assessments, executive protection services, consulting, and background checks.

Compiled detailed customer service reports based upon information gathered by on-site investigators and performed data entry of the case investigations into corporate database.

Reported quarterly case management history to the Vice President of Global Enterprise Security.

Supported the protection of corporate assets that included people, physical property and intellectual property through the implementation of appropriate risk-based and business minded security and loss prevention tactics.

Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

JOHNSON CONTROLS – Glendale, Wisconsin

Supervisor October 2010 – January 2012

Managed 30 employees for 2 corporate Johnson Controls sites and was responsible for payroll, timesheets, completing annual performance reviews and personal development training for the officers.

Performed HR duties, including employer relations, benefits, recruiting, and interviewing new employees.

Managed Fire detection zones and alarm systems and performed quarterly testing for building safety codes.

Coordinated security investigations of corporate incidents and violations, generated weekly and monthly reports to corporate management and proposed improvements of security policies and procedures for the corporation.

Delegated policies and procedures for daily security operations, coordinated security for special corporate events, and assisted local law enforcement and emergency response teams.

Responsible for training on site Emergency Response Teams and scheduled crisis situation drills.

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software.

HARLEY DAVIDSON – Milwaukee, Wisconsin

Lead Supervisor June 2008 – October 2010

Managed 20+ employees, delegated post assignments, trained officers in incident report writing, CPR, First Aide, Fire Safety and OSHA monthly drills.

Reviewed the Harley Davidson Museum during construction and identified several security and safety improvements that needed to be corrected prior to opening to the public.

Organized and developed training and safety manuals for new officers.

Prepared material and evidence for investigations of corporate incidents and violations and generated daily reports to corporate management.

Developed fire evacuation and tornado shelter plans for emergency preparedness, and scheduled drills in conjunction with the Glendale Police and Fire Department. Implemented site security regulations and Environmental policies at the newly opened Harley Davidson Museum ALL SAINTS MEDICAL GROUP / MICHAEL SWEET, MD – Racine, Wisconsin Office Manager

Scheduled pre op and post op office appointments and operating room appointments for surgery.

Assisted in pre op and post op cosmetic plastic surgery consultations for high volume office.

Processed medical billing and ICD-9 & CPT coding, verified and submitted insurance coverage, and completed data entry.

Arranged conference calls and meetings of clerical functions for plastic surgery department.

Responsible for educating clients on proper post op skin care and product sales.

Administrative support in filing, organizing patient information, patient records, and answered 7-line reception phone.

EDUCATION

CASE HIGH SCHOOL – RACINE, WI

GATEWAY COLLEGE - RACINE, WI - Police Science / Psychology GATEWAY COLLEGE - RACINE, WI - Barber Cosmetology / Aesthetics NATIONAL LASER INSTITUTE - SCOTTSDALE, AZ. - Medical Aesthetics Laser Technician

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