Customer Service Representative

Loraina Rodriguez

Houston, TX *****

346-***-**** - *******.********@*****.***

Professional Summary

Experienced office personnel with over 5 years of experience in clerical setting. Excellent reputation for resolving problems and improving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Clerical skills

Microsoft Excel General office functions

Business correspondence

File/records maintenance

Document scanning

Organizational skills

Microsoft Office

Outlook, Microsoft, Excel, MR8, switchboard, and QuickBooks software proficiency

Work History

05/2022 to 03/2023

Customer Service Representative

U.S Legal Support – Houston, TX

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Followed confidentially regulations to maintain privacy.

Administered gathering and preparation of documentation needed for strict deadlines.

Prepared variety of different written communications, reports and documents to ensure smooth operations.

Resolved problems, improved operations and provided exceptional service.

10/2017 to 12/2019

Administrative Assistant and HR Assistant

Brown book Shop – Houston, Tx

Assisting with payroll in QuickBooks.

Inventory count done bi-weekly.

Maintained status updates for invoices on back order.

Delivered friendly assistance with new hires throughout interviewing and hiring process.

Organized new employee orientation schedules for new hires.

Responded to employee inquiries regarding benefits and other HR topics.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Developed strategies to streamline and improve office procedures.

09/2016 to 01/2018

Receptionist

Lucky Strike Houston – Houston, Tx

Kept reception area clean and neat to give visitors positive first impression.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Managed office inventory by restocking supplies and creating purchase lists.

Scheduled and confirmed appointments and meetings. Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Sorted, received and distributed mail correspondence between departments and personnel.

07/2015 to 09/2017

Medical Assistant

Campbell Medical Clinic – Houston, Tx

Assure patient safety as well as follow OSHA and HIPPA guidelines.

Administer injections and assist with Physical therapy.

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Insurance verification.

Call and/or email patients for any reminders or follow ups as needed.

Sanitized, restocked, and organized exam rooms and medical equipment.

Performed medical records management, including filing, organizing and scanning documents.

Called and faxed pharmacies to submit prescriptions and refills.

Education

01/2015

Medical Assistant Certificate: Medical

Pima Medical Institute - Houston, Tx

01/2012

High School Diploma

Robert E. Lee High School - Baytown, TX

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