MICHAEL DORRIS, CAL

Palm Harbor, Florida ***** 302-***-****

ad28d8@r.postjobfree.com https://www.linkedin.com/in/michaeldorrisitdirector/ SUMMARY

A driven and top-performing certified Agile leader and Agility performance coach with comprehensive expertise in transformation, Agile / Lean principles, IT best practices, performance management, quality assurance, and relationship management. Excels at continuously coaching, improving, and innovating across people, process, and technology practices. Enacts best practices, methodologies, and frameworks that increase performance and drive growth. Works to change the culture by relying on effective servant leadership and relationship management skills and abilities. Recognizes inefficiencies and improvement opportunities to maximize growth, productivity, and operational effectiveness. Knows how to effectively coach staff and organization on areas that need improvement.

• Agility Transformation

• Collaboration / Automation

• Leadership / Coaching

• Strategic / Capacity Planning

• Staff / Team Development

• Vendor Management

EXPERIENCE

BEACON MOBILITY, Wilbraham, Massachusetts

Director of IT Application Development, 2022-2023

Tapped to create application (software) development department for org using Agile methodology while building the first delivery team for leading the company’s software development efforts moving forward. Responsible for creating a DevOps culture to facilitate greater collaboration between IT departments to establish partnerships and enable alignment, resulting in higher-quality, higher-performing services and software.

• Successfully coached and educated partners and stakeholders on core values of working with Agile-Scrum methodology.

• Planned and built out lightweight, self-scaling / managing MS Azure infrastructure along with the required environments to support current and future projects.

• Initiated a new hiring process that was inclusive, and that partnered with HR and high performing agencies.

• Developed collaborative relationships (for the first time) with key users and stakeholders.

• Built and molded a high-performing Agile delivery team operating in Scrum methodology.

• Created successful partnerships with IT leaders to create a culture of collaboration and alignment that brought teams together and emphasized continuous improvement. HEALTHESYSTEMS, INC., Tampa, Florida

Director, Application Development-Continuous Improvement, 2015-2022 Led Healthesystems technology teams in their Agile transformation. Motivational servant leader that successfully led transformation from legacy software development practices to Agile / Lean methodologies increasing the organization’s overall quality and performance. Delivered end-to-end technology solutions in line with strategic business objectives with increased performance.

• Led delivery teams to adopt Agile development methodologies to grow agility by applying proven leadership skills and leveraging Lean management techniques to increase performance and innovation.

• Spearheaded effort to modernize, decouple, and refractor company’s mission-critical Java application architecture and code base to improve scalability and flexibility in support of continuous delivery and higher quality.

• Recognized for leading Agile transformation, maturity, and continuous improvement, including creating and executing on org’s DevOps continuous delivery automated pipeline.

• Drove DevOps initiative by using Cloud automation (PaaS) for all Dev and QA environments to provide needed infrastructure and platform on demand. Reduced build time from four-hour manual effort to automated 30 minutes or less.

• Leveraged Lean principles throughout technology to increase performance, reduce costs, and exceed business expectations.

• Developed and fostered collaborative DevOps culture across multi-disciplinary teams, overcoming organization silos and paradigms. Highlighted opportunities to improve people, processes, and technology. Michael J. Dorris, CAL, Page 2

EFFICIENT INFORMATION SYSTEMS, INC., Tampa, Florida Senior Management Consultant, 2014-2015

Consulted and advised organizations on information technology process development and continuous improvement. Coached clients on how to successfully develop and implement IT best practices across four major functional areas of IT while using proven practiced frameworks and Lean methodologies. Successful in building partnerships by maintaining synergy and consensus between leadership, delivery teams, and stakeholders to support the alignment of technology vision with the business strategy.

• Maximized organizational effectiveness by negotiating deliverables and proposing needed process improvements.

• Evaluated IT resources and allocation, identified and addressed performance issues, and set and implemented plan for resource development (technical and career) and motivation.

• Managed client relations to ensure application delivery and support expectations developed, managed, and met in full.

• Documented findings and generated and recommended process improvements as well as agreed upon actions to meet organization’s IT policies and procedures.

• Created and designed performance metrics tied to process improvement success and benefits to increase communication, collaboration, and transparency between IT and business units. GERDAU AMERISTEEL, Tampa, Florida

IT Applications and Solutions Manager, 2011-2014

Tapped to lead application and solutions team for largest SAP implementation in North America, from design through development, execution, and support. Directed team through 1.5-year nationwide SAP-ERP implementation for all 46 fabrication sites. Provided servant leadership and sound management in directing IT staff to increase overall quality, business relationship, and productivity in new, highly-complicated environment via redesign of more collaborative partnership and implementation of IT best practices.

• Created and introduced department-wide processes to effectively manage programs by leveraging IT best practices. Reduced operating costs by optimizing IT processes, procedures, and solutions.

• Developed and managed on- and off-shore resources to drive on-time delivery against business and project requirements in line with budget, aggressive timelines, and quality objectives.

• Managed and remained accountable for project portfolio: monitored performance, identified and mitigated risk, provided regular updates to senior leadership and stakeholders, and invoked contingency plans as necessary.

• Led restructuring of demand management (DevOps) organization toward new focus on full cross-functional SDLC and project management methodology, resulting in decreased solution delivery times and improved quality. Co- established needed discipline for developing and deploying solutions, improving overall operational efficiency.

• Fostered team direction, ensuring adequate staffing for planned work. Managed team to meet performance targets and drove staff development for team of 20-plus in support of 46 locations with annual revenue of $2.3 billion. ADDITIONAL EXPERIENCE

QUEST PHARMACEUTICALS SERVICES, Newark, Delaware, Director of Information Technology, 2008-2010 Recruited to drive introduction of technologies, standards, and best practices to realize savings, improve uptime, enhance compliance, and strengthen overall customer satisfaction for contract research organization servicing healthcare, pharmaceutical, medical device, and biotechnology companies. Provided leadership and direction to identify needs, resolve issues, and align technology investments with business goals. Strengthened performance of service center, network support, project management, vendor management, and disaster recovery.

• Stabilized IT environments, and strengthened disaster recovery / business continuity planning and procedures, achieving compliance with client audit requirements and federal regulatory guidelines while increasing awarded client contracts by 21%, with a projected $3.2+ million in additional revenue annually.

• Championed the standardization of lab servers and desktops to one OS and latest release of GLP software, reducing study development time by 26% while minimizing critical application downtime from 20% to 2%. LEISURE FITNESS, INC., Newark, Delaware, Information Technology Manager, 2006-2008 Brought into newly-established role to build high-performance IT department to support rapid business growth for retail organization with locations throughout Pennsylvania, Delaware, Maryland, New Jersey, and Virginia. Defined technology direction and roadmap, restructured teams into dedicated roles, implemented business relationship management Michael J. Dorris, CAL, Page 3

framework, introduced ITIL best practices, instituted project management guidelines and standards, reduced contracted resources and led major modernization of systems and processes.

• Reorganized and aligned IT Department as partners to the business, built a dedicated internal applications development team supporting core Counterpoint system, and slashed contracted resources, reducing IT operating expenses by 33%

• Introduced and ensured the adoption of software development standards, module / code reuse, and code / report generation tools, decreasing software defects and related service requests by 45%. EFFICIENT INFORMATION SYSTEMS, INC., Newark, Delaware, Consulting Director, Systems Development, 1999-2006 Built and managed IT consulting services business to provide dedicated technical expertise to Fortune 500 clients within banking and financial, pharmaceutical, higher education, manufacturing, and public sectors. Achieved zero lapse in contracts and obtained average increase of 40% in revenue each year for consistently delivering value-driven solutions with strong ROI.

JPMorgan Chase: Consultant / Team Lead, Card Data Warehouse, 2005-2006 Retained into credit card services organization to lead team of developers in enhancing and eliminating integration issues with mission-critical CRM application. Analyzed complex business requests, facilitated and promoted creation of technical requirements, and determined feasibility of proposed technical solutions. Planned, tracked, and managed all aspects of projects and resolved issues. Established and enhanced relationships with clients. AstraZeneca Pharmaceuticals: Consultant / U.S. Project Manager, 2000-2005 Brought in for one-year contract to enhance and fine-tune drug safety applications to increase efficiency and enhance FDA reporting capability. Chosen as project lead to plan, define, and guide on-time delivery of global electronic submissions, severe adverse events management, and periodic safety reports global initiatives. Led and managed core efforts of business intelligence development team, leveraging resources in U.S., UK, and Sweden. Oversaw and managed planning, coordination, and support for two critical clinical management applications: Clintrace and IMPACT. MILITARY SERVICE

DELAWARE AIR NATIONAL GUARD, Wilmington, Delaware, Flight Engineer for 166 TAC Airlift Group, C-130H Aircraft. Maintained prior secret security clearance. EDUCATION

UNIVERSITY OF DELAWARE, Newark, Delaware, Computer Information Systems CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Certified Agile Leader (CAL) – LitheSpeed LLC

ICAgile ICP-ENT Certification – Agile Transformational Leader - Trans4mation.com Mastering Leadership – Anderson & Adams

Management 3.0 – third evolution of management – Jurgen Appelo Situational Leadership – Dr. Paul Hersey

Professional Scrum Master (PSM I) – Agile Thought

Project Management Professional, Oracle Certified Application Developer COMPUTER SKILLS

Languages: Angular, Java, .NET, PL/SQL, SQL, TSQL, XML, XSL, HTML, SAS, UNIX Scripting, Visual Basic, VBScript, COBOL & Natural

Databases: Microsoft SQL Server, Oracle, MySQL, DB2, and ADABAS Software and Tools: VersionOne, Jira, Jenkins & Selenium for automation, Cucumber, Ansible, Splunk, Microsoft Project / Visio / SharePoint / Office Suite, BusinessObjects, Crystal Reports, DataStage, SQL Loader, TOAD, SQL*Plus and SQL*Navigator

Platforms and OS: API-first microservices architecture, PaaS – Docker & OpenShift, Kubernetes, Apigee Edge, SAP / ERP, Microsoft Windows Servers, Windows 10&11, UNIX, AIX Methodologies: Agile, Scrum, Kanban & DevOps, BDD, TDD, ITSM, ITIL v3, Iterative SDLC, SOX & PCI compliance

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