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Customer Service Administrative Support

Location:
Lowell, MA
Posted:
January 30, 2024

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Resume:

Timothy Andrew Doughty

Current Location: Boston, MA 02108

Supplier Notes:

10+ years of experience in providing management and administrative support.

Experienced in updating filing system, auditing reports, customer service.

Proficient with Microsoft Office Suite.

Best time(s)/day(s) to take Interviews: Candidate is available for Phone/skype/ In-person interview on prior notice of 24-48 hour.

Local Candidate.

Excellent communication and interpersonal skills.

Summary:

Versatile problem-solver and experienced auditor with 10+ years of management and administrative experience.

Communicates easily with a wide variety of individuals in order to provide guidance; proven record of accurately managing projects under tight deadlines and demonstrated capacity to provide comprehensive support.

Ability to interpret complex laws, rules or regulations and written guidelines. Dedicated to going above and beyond for guests.

Good at working independently, collaborating with others, and organizing a team.

Skills:

Proficient with accounting software including OPERA

Auditing of daily financial reports

Using spreadsheets for financial analysis

Processing payroll

Office management and team leadership

Exceptional customer service

Experienced with Microsoft Office

Professional Experience:

Taking care of parents, August 2018 - Present

Crown Plaza, Austin, TX, May 2010 - July 2018

Front Office Manager/Night Auditor

Compile statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

Prepare and process payroll information.

Complete and submit tax returns, workers' comp forms, pension contribution forms, and government documents.

Update the filing system, consolidating files and making info easier to find.

Awarded Employee of the Month on multiple occasions and promoted repeatedly.

McDonald’s, Buda, TX, January 2008 - April 2010

Assistant Manager

Monitor budgets and payroll records, and review financial transactions.

Review menus and recipes to conduct cost analysis.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

Recognized as Employee of the Month and promoted multiple times.

La Quinta Inn, San Marcos, TX, December 2005-January 2008

Night Auditor

Access computerized financial information to answer general questions as well as those related to specific accounts.

Classify, record, and summarize numerical and financial data to compile and keep financial records.

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Compile budget data and documents, based on estimated revenues and expenses and previous budgets.

Calculate, prepare, and issue bills, invoices, account statements, and other financial statements.

Reconcile or note and report discrepancies found in records.

Awarded Employee of the Month on multiple occasions.

Subway, Austin, TX, September 2004 - December 2005

Store Manager

Monitor budgets and payroll records, and review financial transactions.

Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

Radio Shack, Austin, TX, February 1996 - April 2004

Store Manager

Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.

Formulate pricing policies for merchandise, according to profitability requirements.

Monitor customer preferences to determine focus of sales efforts.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for the department.

Education:

Associate Degree, Administrative Office Management

Virginia College at Austin



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