Customer Service Data Entry
Resume:
J E N JM M A N G E N
E D U C A T I O N
Springfield, Ohio
ad28d2@r.postjobfree.com
C O N T A C T
General Studies
SINCLAIR COMMUNITY COLLEGE
S K I L L S
● Crisis call handling
● Customer service
● Data entry
● Proofreading
● Research
● Typing 60+ WPM
● Microsoft office proficient
● QA / QC
● Inbound calls
● Outbound calls
● Strong communication skills
● Ability to maintain accuracy and
production standards
● Confidentiality requirements
● Emergency management procedures
E X P E R I E N C E
Project Woman
2023
SHELTER ADVOCATE
Survivor Support: Empowered domestic violence survivors with compassion and guidance.
Team Collaboration: Collaborated to find effective solutions for survivor needs.
Resource Distribution: Disseminated vital self-sufficiency information and resources.
Assurant
2004-2023
SENIOR LOSS DRAFT SPECIALIST
Proficiently processed insurance claims from the comfort of a remote office, demonstrating strong self-motivation and discipline. Meticulously reviewed documentation to ensure precision and authenticity within cutting-edge digital systems.
Played a pivotal role in administrative duties, maintaining open lines of communication with clients, efficiently managing email correspondence, and accurately posting vital claim data. Staples
2002-2004
CUSTOMER SERVICE SPECIALIST
Provided exceptional customer service by addressing inquiries, offering product guidance, and resolving issues promptly.
Greeted and assisted customers at the service counter, ensuring a positive in-store experience.
Maintained up-to-date product knowledge, collaborated with colleagues, and upheld company policies for consistent and professional customer service.
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