Dedicated and skilled Bachelor's degree candidate with 6 years of diverse experience in data analysis/entry, social media, content moderation, customer service, brand modeling and retail. Seeking this role to leverage my skills in content evaluation, compliance, date entry and customer support to contribute to the excellence of this company.
Activus Connect, Orlando, Fl Feb 2023 – Present
Remote Content Evaluator and Response Analyst
●Evaluate AI- generated content for accuracy, coherency, and relevance, ensuring compliance with established guidelines and quality standards.
●Moderate user content to adhere to community guidelines, policies, processes and procedures
●Contribute to the development and improvement of AI chat models for content evaluation
●Responsible for inputting data information across several spreadsheets
Telus International, Las Vegas, NV August 2022 – present
Remote Quality Rater (part-time)
●Collaborate with the quality control team to ensure all content adheres to quality standards and user safety.
●Provide detailed feedback to content creators and users, maintaining accuracy in evaluations.
●Maintain a high level of accuracy in evaluating search engine results, advertisements, web pages, social media posts, videos, chat forums, images and more.
●Assess digital content for relevance, accuracy, and alignment with quality guidelines
●Responsible for rating sensitive, offensive and disturbing content
Data Recognition Corporation, Atlanta, Ga m March 2021-2023
Test Scoring Analyst (yearly contract position)
●Score standardized tests on subjects of math, language, and writing to ensure accuracy and reliability with efficiency
●Collaborate with a team to review, practice and discuss scoring guidelines, resolve test discrepancies, and maintain consistency and accuracy in scoring, exceeding company
●Achieve consistent improvements leading to high productivity while meeting daily, weekly and monthly scoring targets.
Liberty University, Lynchburg, Va 2018
Bachelor of Science, Emphasis in Vocal Performance with a Secondary in Piano
●Awards: Dean’s List 2016 (Top 10%)
Georgia State University, Atlanta Ga
Masters in Social Work
SKILLS & OTHER
Skills: Google Docs & Sheets, All Microsoft Office applications, Extensive knowledge in all internet browsers, Time Management, 5+ years customer service experience, Social Media Expertise, Client relations strength, Problem solver, Chat & Email customer support, Planning and Organization, Adaptability, Empathy, Strong analytical skills, Effective decision making, Strong verbal, writing and typing communication skills, Content moderation, Data entry/input, Strong multitasking abilities, Detail- Oriented, Investigative skills, Coordinating project tasks
I am eager to apply my skills to contribute to your team. I believe my experience aligns with your requirements, and I am confident in my ability to fully contribute and excel as a data entry/order processor for your company.