Nicole Black

Hollywood, FL *****

ad28ct@r.postjobfree.com

+1-954-***-****

Looking for a permanent remote position.

Authorized to work in the US for any employer

Work Experience

Volunteer Tax Preparer

Self - Hollywood, FL

April 2017 to Present

• responsible for submitting tax forms on behalf of clients to pay the appropriate amount and maximize the client's return.

• interviewing clients about their income and expenses.

• auditing account details.

• acting as a liaison between clients and the IRS. Credit and Collections Specialist

ScribeAmerica

September 2019 to April 2022

• Prepare work to be accomplished by gathering and prioritizing past due information.

• Collect revenue by reminding delinquent accounts and / or notifying customers of insufficient payments.

• Assist in the preparation of reports and analyses, setting forth progress, adverse trends, making appropriate recommendations or drawing conclusions.

• Verify and post accounts receivable transactions to journals, ledgers, and other records.

• Follow established internal control procedures for processing receipts, cash etc.

• Maintain financial history records by sorting and filing documents after posting.

• Prepares bank deposits.

• Process and verify applications for credit and solicits payment on overdue accounts.

• Responsibilities also include keeping records of all delinquent accounts, incomplete files, and credit risks.

• Answer accounts receivable phone inquiries and follow up as required.

• Call and/or mail correspondence to customers as necessary.

• Collected over $10,000,000.00 in outstanding/past due A/R balances. Business Analyst

ScribeAmerica - Fort Lauderdale, FL

August 2018 to April 2022

• help businesses improve their processes, products, services, and software through data analysis and software.

• analyze and document businesses' processes or systems.

• offer feedback or insight on areas of improvement after using latest software.

• assist in creating new processes to improve company's revenue stream. Accounts Receivable Clerk

ScribeAmerica LLC - Fort Lauderdale, FL

August 2018 to September 2019

• Provide accounting and clerical support to the accounting department

• Responsible for monitoring client accounts and reconciling in a timely manner

• Investigates and resolves client queries

• Prepare bank deposits, general ledger postings and statements

• Receives and reviews vendor invoices for accuracy and payment

• Collects receipts for Credit Card transactions and monitors for discrepancies

• Processes and obtains approval for disbursements

• Maintains an organized and efficient filing of records

• Prepares and posts monthly close journal entries

• Assists with monthly reporting packages, as required

• Creates reports as requested by Management

• Provides support to Management in managing the day to day operations of the Company Hotel Desk Clerk

Best Western Plus - Dania Beach, FL

November 2016 to June 2018

• Greet, register, and assign rooms to guests of hotels or motels.

• Verify customers' credit, and establish how the customer will pay for the accommodation.

• Contact housekeeping or maintenance staff when guests report problems.

• Issue room keys and escort instructions to bellhops.

• Make and confirm reservations.

• Keep records of room availability and guests' accounts, manually or using computers.

• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

• Compute bills, collect payments, and make change for guests. Food Preparation Worker

Advance Solutions - Miramar, FL

October 2016 to November 2016

• Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

• Store food in designated containers and storage areas to prevent spoilage.

• Keep records of the quantities of food used.

• Take and record temperature of food and food storage areas such as refrigerators and freezers.

• Portion and wrap the food, or place it directly on plates for service to patrons.

• Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.

• Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

• Remove trash and clean kitchen garbage containers.

• Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.

• Carry food supplies, equipment, and utensils to and from storage and work areas. Account Manager

Hhgregg - Pembroke Pines, FL

March 2015 to September 2016

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Solicit sales of new or additional services or products. Education

Bachelor's in Business Supervision and Management

Broward College - Pembroke Pines, FL

March 2019 to March 2020

Associate in Marketing

Broward College - Pembroke Pines, FL

August 2015 to December 2017

High School Diploma in Criminal Justice

McArthur High School - Pembroke Pines, FL

August 2011 to June 2015

Skills

• Accounts Receivable

• Medical Billing

• Netsuite - Oracle

• AR

• Receivables

• Customer Service (4 years)

• Accounting

• Account Reconciliation

• Financial Report Writing

Certifications and Licenses

Accounting Technology Specialist

December 2017 to Present

Driver's License

Business Specialist

May 2019 to Present

Business Operations

May 2019 to Present

Assessments

Bookkeeping — Completed

July 2021

Calculating and determining the accuracy of financial data Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

1,2,3 Come Learn Shapes with Me!

https://www.amazon.com/Come-Learn-Shapes-Nicole-Vilches/dp/B0988RG1LW June 2021

A childrens book that teaches them about shapes and how to differentiate them using the number of sides and angles.

Additional Information

Skills

• Social

• Multifaceted

• Hands on

• Self Motivated

• Driven employee

Contact this candidate