Customer Service Delivery Driver

Ebony Foster Youngstown, OH *****

email : ********@*****.***

phone : 513-***-****

*willing to relocate

EXPERIENCE

Buffalo Wild Wings, Niles, OH— Server

January 2023 - PRESENT

• Prepare restaurant tables with special attention to sanitation and order.

• Attend to customers upon entrance and greet with a warm welcome.

• Present restaurant menus and help customers select food/beverages based off of my learned menu experience.

• Adequately prep and plate orders, ensuring freshness to guests.

• Answer questions or make recommendations for complementary products as needed.

GoPuff, Cincinnati, OH— Delivery Driver

May 2021 - PRESENT

• Ensuring timely delivery and pickup of each order.

• Showing 100% customer service for every customer.

•

Jimmy John’s, Cincinnati, OH— General Manager

January 2022 - April 2022

• Oversaw day-to-day operations.

• Design strategy and set goals for growth.

• Maintained budgets and optimize expenses.

• Set policies and processes Ensure employees work productively and develop professionally.

• Overseen recruitment and training of new employees Evaluate and improve operations and financial

performance.

• Directed the employee assessment process.

• Prepared regular reports for upper management Ensure staff follows health and safety regulations.

• Provided solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Eat Well Celebration, Cincinnati, OH— Banquet Server May 2021 - April 2022

• Served patrons with food and beverages in a positive and friendly manner.

• Provided information to help food and beverage selections.

• Presented ordered choices in a prompt and efficient manner.

• Maintained dining ambiance with an enthusiastic attitude.

• Prepared room for dining by clothing tables and setting decorations,

.

CERTIFICATIONS

Food Handler Certificate

Forklift Certification

Driver's License

Non-CDL Class C

FURTHER SKILLS

• Warehouse Associate

• Picker Packer

• Order Puller

• Shipping

• General Labor

• Food Production

• Janitorial

• Shift Lead

• Crew Member

• Food Service

• Shift Supervisor

• Fast Food

• Customer Service

• Team Member

• Microsoft, Excel, Word, type

35 WPM

• Order Picker

• RF Scanner

• Food Preparation

• Food Safety

• Pallet Jack

• Cleaning Experience

• Supervising Experience

• Cooking

• Forklift

• Quality Control

• Inventory Control

• Serving Experience

• Merchandising

• POS

• Time Management

• Heavy Lifting

• Warehouse experience

• Restaurant experience

• Serving

• Bartending

• Cashiering

• Administrative Experience

• Guest Services

condiments, candles, napkins,

service plates, and utensils.

• Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control

policies.

• Helped patrons select food and beverages by suggesting courses, explaining the chef’s specialties,

identifying appropriate beverage pairings, and answering food preparation questions.

• Transmitted orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special

dietary needs and special requests.

• Kept kitchen staff informed by noting timing of meal progression.

• Served orders by picking up and delivering patrons’ choices from bar and kitchen and delivering

accompaniments and condiments from service bars.

• Responded to additional patron requirements by inquiring of needs and observing dining process.

• Maintained table setting by removing courses as completed, replenishing utensils, refilling water

glasses, and being alert to patron spills or other special needs.

• Concluded dining experience by acknowledging choice of establishment and inviting patrons to return.

Wienerschnitzel, Elk Grove, CA— BOH Team Member

October 2021 - November 2021

• Responsible for prepping.

• Following food and safety guidelines.

• Cooking food on the grill.

• Making sure orders are correct and ready to go out. Focus Workforce Management, Cincinnati, OH— Supervisor April 2020 - June 2021

Accurately take temperature for Employees. Set goals for performance and deadlines in

ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Staffmark Pitney Bowes, Hebron, KY— Shift Lead

October 2019 - February 2020

• Lead to enhance communication between the warehouse, procurement/purchasing and site services,

• Busser

• Commercial Cleaning

• Sales

• Host/Hostess

• Retail Sales

• Warehouse management

system

• Computer literacy

• Pricing

• Load & Unload

• Warehouse Supervisor

Experience

• Materials Handling

• Delivery Driver Experience

• Freight Experience

• Logistics

• Warehouse Management

• Supply Chain

• Leadership

• Reach Truck

• Purchasing

• Quality Management

• Recruiting

• Upselling

• Quality Assurance

• Banquet Experience

PROFESSIONAL REFERENCES

David Gould- 614-***-****

Former Site Manager

Julius Snyder- 216-***-****

Former Co-worker

immediately lessoning the friction between the groups.

• Help manage an accurate, revolving FIFO inventory and rigorously investigate any discrepancies.

• Process paperwork of RMA's and RTV's as directed from purchasing dept.

• Operate stand up Raymond fork lift to replenish inventory and preform other tasks throughout the

warehouse using WMS system.

• Pick orders accurately from inventory locations via RF equipment.

• Coordinate safety meetings and create presentations and procedures base on OSHA requirements.

• Apply warehouse management expertise in the implementation of a leading WMS technology within

a global distribution center

• Ensure all personnel comprehend safety regulations according to OSHA regulations to include safety

classes given weekly.

• Direct inbound and outbound logistics operations, including transportation, warehouse activities, safety

performance, and logistics quality management.

• Maintain and develop positive business relationships with a customer's key personnel involve in or

directly relevant to a logistics activity.

Amazon Fulfillment Associates, Hebron, KY— Warehouse Worker

September 2018 - February 2019

• Order picking and filling.

• Rf scanning products and preparing for shipment.

• Shipping and receiving.

• Order control and inventory.

• Meet company quota.

• Stocking.

IHOP, Cincinnati, OH— Server and Team Lead

March 2017 - July 2018

• Over saw cash flow.

• Inventory control.

• Greet and serve guests.

• Assist managers and Owners.

• Responsible for training new employees.

• FOH and BOH.

• Expedited food in a timely manner.

• Making sure employees adhere to safety and policy guidelines.

• Practice multitasking, social skills, and good leadership skills. Dish1Up Satellite, Cleveland, OH— Customer Service Representative

November 2008 - March 2014

• Support customers in opening new accounts and upgrading existing service.

• Quickly and effectively solve customer's problems and challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer

service.

• Improving customer service based on feedback through development of new policies and procedures

• Generated repeat business through successful client follow up

• Some third party collections

Red Robin, Cleveland, OH— Server

September 2002 - May 2006

• Safe food handling.

• Food preparation.

• Expedited orders in a timely manner.

• BOH and FOH.

• Oversaw cash flow.

• Responsible for inventory.

• Maintained a high level of Customer Satisfaction. Power Direct, Cleveland, OH— Customer Service Representative January 1999 - December 2005

• Responsible for generating new revenue/recruiting new clients.

• Making outbound calls to perspective new customers for entertainment services.

• Called an average of 150 calls per day

EDUCATION

Cleveland Institute of Dental-Medical Assistants, Cleveland, OH — Certificate in Medical Assisting

January 2003 - January 2004

Contact this candidate