Jessica Johnson

Memphis, TN 901-***-**** ad28cj@r.postjobfree.com

Professional Summary:

Well qualified professional with 10+ years of experience and the proven ability to provide key operational support. Possessing a comprehensive background along with a multitude of skills that transfer into any setting to create and maintain high levels of efficiency and productivity. Confident and poised in interactions with individuals at all levels, having the ability to build productive relationships and work towards achieving the goals of the business. Skills & Core Competencies

Excellent interpersonal skills Demonstrates professional . Ability to build productive Prioritizes to multitask many conduct and ethics according to relationship responsibilities policy and procedure Highly trained in ability to react Superb critical thinking & Reliable and flexible fast learner under pressure, use of good analytical skills Effective Leadership Abilities judgment in ambiguous situations Excellent customer service skills Proven to have good planning, . HIPAA guideline adherence Works well independently or as organization and prioritization . Proficient knowledge of Microsoft part of a team skills Office

Professional Experience

Admissions Supervisor Baptist Memorial Hospital-East Memphis, TN 05/2022 - 05/2023

. Supervised the admissions of patients into the hospital.

. Oriented patients, families, and relatives to the hospital admissions process.

. Organized workflow for timely and reliable team performance.

. Supervised work schedules to ensure proper and adequate shift coverage at all times.

. Selected and assigned orientation of new staff and training.

. Counseled employees on problem areas related to performance and registration.

. Worked with team members to generate personal development plans, identify areas for growth, and enhance performance.

. Performs performance appraisals and interviews, and provides feedback and coaching to staff regarding the policies and procedures of admissions.

. Lead departmental meetings and contributed to methods to improve quality of hospital operations

. Enhanced patient care by implementing admissions functions that interface with the professional and nursing staff

. Reviewed operational reports to identify opportunities and problems. Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, and general liability.

Correspondence Specialist/Patient Access Rep Il Regional One Health Memphis, TN 10/2018 - 05/2022 Responsible for the mailing of claims and secondary explanation of benefits to payers, mailing of implant invoices, medical records, PCP referrals, sterile forms and reconsideration forms to payer to recoup balances owed process itemized billing request for law firms and processed itemized bills for legal purposes

. Applied refunds and adjustments to patients billing accounts.

. Processed charity applications based on income requirements. Organized and maintained critical communications.

Developed documents in Word and maintained Excel databases.

. Edited and reviewed communications for tone and quality.

. Managed and maintained an efficient, well-organized digital filing system.

. Analyzed data and work orders before sending or completing tasks. Patient Access Advocate St. Francis Hospital Memphis, TN 06/2017 - 06/2018

. Registered patients upon their arrival, this included getting demographic information and updating information as needed.

Verified insurance, benefits, coverage and eligibility. Called insurance companies and doctor's offices to obtain authorizations for scheduled and unscheduled outpatient hospital services.Started new authorizations as needed. Jessica Johnson

Memphis, TN 901-***-**** ad28cj@r.postjobfree.com

Scheduled, rescheduled, and canceled appointments.

. Educated patients about patient financial liabilities, employing proper compliant patient liability collection techniques before, during & after date of service.

. Scanned Protected Health Information in patient's charts.

. Collected payments including co-pays, deductibles, and past due balances.

. Maintained frequent phone contact with patients, provider representatives, and third-party customer service representatives.

Call Center Representative Express Scripts- Accredo Memphis, TN 06/2015 06/2017

. Answered questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.

. Worked with other operational departments to research and resolve mail order and claims issues and responded to members within performance agreement guidelines.

. Maintained accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.

. Identified and escalated in a prudent manner, concerns received from patients and/or clients SO that corrective action can be pursued and expedited to take care of their needs. Call Center Representative Asurion Memphis, TN 01/2015 - 06/2015 e Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

. Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.

. Fielded customer complaints, escalating complex issues to management for resolution.

. Completed customer applications and updated records to reflect current information.

. Assisted customers with completing insurance documents to avoid missed information. Processed insurance policy cancellations and renewals quickly to meet call time targets. File Clerk/Receptionist The Jones Clinic Memphis, TN 2011 - 2014

. Operated multi phone lines: answered, screened and forwarded calls, providing information, taking messages and scheduling appointments.

Received payment and recorded receipts for services.

. Performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

. Greeted persons entering the establishment, determined the nature and purpose of visit, and directed and escorted them to specific destinations.

. Filed and maintained records.

Education

Strayer University Memphis, TN - Currently Enrolled Business Administration; Concentration in Health Studies Wooddale High Memphis,Tn 2003-2007

Diploma

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