MARIA LOVELY

Lockport, NY *****

ad28c6@r.postjobfree.com

+1-585-***-****

Personable Medical Receptionist who displays the utmost level of professionalism and confidentiality. Follows directives and employs all necessary steps to excel in high-pressure situations. Authorized to work in the US for any employer

Work Experience

Medical Receptionist

General Physicians - Lockport, NY

February 2023 to Present

• Check in and check out patients

• Collects payments

• Runs insurance cards through Medent (real time)

• Triages calls, transfers calls to providers and doctors

• Requests medication refills

• Sets up appointments

• Obtains medical records and reports from hospitals and other health care facilities.

• Faxing and scanning documents through Medent

• Routing reports and portal messages to doctors and providers Patient Care Technician

WellNow Urgent Care - Lockport, NY

October 2021 to February 2023

• Checked in patients

• Collected payments

• Ran insurance cards through real time

• Triaged patients and recorded their vital signs

• Performed rapid Flu, Covid 19, and RSV tests

• Performed work and school physicals

• Performed drug tests

• Faxed medical reports and records to doctor’s offices using EMR system and Citrx. Collections Representative

American Coradius International, LLC - Amherst, NY October 2019 to October 2021

• Worked remotely collecting on Capital One and Keybank credit card accounts that were 60-90 day’s delinquent.

Collection Representative

First Source Advantage LLC - Amherst, NY

August 2015 to December 2016

• Responsible for reviewing open accounts for collection efforts.

• Handling inbound and outbound calls in a professional manner while keeping and improving customer relations.

• Collecting customer payments in accordance with payment due dates. Review and monitor assigned accounts and all applicable collection reports.

• Identify issues attributing to account delinquency and discuss them with management. Legal Assistant

Fein Such Kahn and Shepard - Medina, NY

February 2013 to July 2015

• Opened new file claims such as foreclosure, eviction, reo, lien monitor and bankruptcy referrals. Verified proper indexing and filing of legal documents.

• Monitored and updated client web sites with status of cases.

• Promptly responded to client request via phone, email and web sites.

• Prepared complaint checklist packages and uploads them to client web sites for execution.

• Communicated and worked with vendor to ensure timely and accurate handling of all files.

• Ensured compliance with all new and existing client updates that pertain to the referrals department.

• Maintained confidential client and or firm information, in accordance with federal, state and firm policies.

• Requested Bringdown and Lis Pendens from title companies to be uploaded and sent to attorney for review.

Loss Mitigation Specialist

JPMorgan Chase Bank - Albion, NY

November 2009 to February 2013

• Placed customers on repayment and forbearance plans to help them cure the delinquency of their mortgage.

• Collected documents from customers for mortgage modifications, forbearance and repayment plans.

• Addressed customer service inquiries in a timely and accurate fashion.

• Maintained up-to-date records at all times. Assisted with the development of the call centers operations, quality and training processes.

• Properly directed inbound calls in phone queues to improve call flow.

• Provided accurate and appropriate information in response to customer inquiries. Certified Nurses Assistant/Phlebotomy Tech

Medina Memorial Health Care System - Medina, NY

July 2003 to September 2009

• Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer’s.

• Assisted patients with multiple chronic diagnosis including COPD and asthma. Supported patients with customized patient teaching tools.

• Evaluated patient care needs, prioritized treatment and maintained flow.

• Provided quality nursing care in accordance with resident care policies and procedures. Education

Health Studies Niagara County Community College - Sanborn, NY 2007

Skills

• Establishes and organizes files

Understand confidentiality

Exceptional communicational skills

Intermediate computer literacy in word, excel, outlook and web-based applications such as, LPS, MSP and Lender Live

Highly organized

Ability to multi-task in a fast-paced environment

Team oriented

Excellent organizational skills and attention to detail Excellent verbal, written and interpersonal skills

• Medical Receptionist

• Medical Office Experience

• Triage

Contact this candidate