Medical Receptionist Patient Care
Resume:
MARIA LOVELY
Lockport, NY *****
*************@*****.***
Personable Medical Receptionist who displays the utmost level of professionalism and confidentiality. Follows directives and employs all necessary steps to excel in high-pressure situations. Authorized to work in the US for any employer
Work Experience
Medical Receptionist
General Physicians - Lockport, NY
February 2023 to Present
• Check in and check out patients
• Collects payments
• Runs insurance cards through Medent (real time)
• Triages calls, transfers calls to providers and doctors
• Requests medication refills
• Sets up appointments
• Obtains medical records and reports from hospitals and other health care facilities.
• Faxing and scanning documents through Medent
• Routing reports and portal messages to doctors and providers Patient Care Technician
WellNow Urgent Care - Lockport, NY
October 2021 to February 2023
• Checked in patients
• Collected payments
• Ran insurance cards through real time
• Triaged patients and recorded their vital signs
• Performed rapid Flu, Covid 19, and RSV tests
• Performed work and school physicals
• Performed drug tests
• Faxed medical reports and records to doctor’s offices using EMR system and Citrx. Collections Representative
American Coradius International, LLC - Amherst, NY October 2019 to October 2021
• Worked remotely collecting on Capital One and Keybank credit card accounts that were 60-90 day’s delinquent.
Collection Representative
First Source Advantage LLC - Amherst, NY
August 2015 to December 2016
• Responsible for reviewing open accounts for collection efforts.
• Handling inbound and outbound calls in a professional manner while keeping and improving customer relations.
• Collecting customer payments in accordance with payment due dates. Review and monitor assigned accounts and all applicable collection reports.
• Identify issues attributing to account delinquency and discuss them with management. Legal Assistant
Fein Such Kahn and Shepard - Medina, NY
February 2013 to July 2015
• Opened new file claims such as foreclosure, eviction, reo, lien monitor and bankruptcy referrals. Verified proper indexing and filing of legal documents.
• Monitored and updated client web sites with status of cases.
• Promptly responded to client request via phone, email and web sites.
• Prepared complaint checklist packages and uploads them to client web sites for execution.
• Communicated and worked with vendor to ensure timely and accurate handling of all files.
• Ensured compliance with all new and existing client updates that pertain to the referrals department.
• Maintained confidential client and or firm information, in accordance with federal, state and firm policies.
• Requested Bringdown and Lis Pendens from title companies to be uploaded and sent to attorney for review.
Loss Mitigation Specialist
JPMorgan Chase Bank - Albion, NY
November 2009 to February 2013
• Placed customers on repayment and forbearance plans to help them cure the delinquency of their mortgage.
• Collected documents from customers for mortgage modifications, forbearance and repayment plans.
• Addressed customer service inquiries in a timely and accurate fashion.
• Maintained up-to-date records at all times. Assisted with the development of the call centers operations, quality and training processes.
• Properly directed inbound calls in phone queues to improve call flow.
• Provided accurate and appropriate information in response to customer inquiries. Certified Nurses Assistant/Phlebotomy Tech
Medina Memorial Health Care System - Medina, NY
July 2003 to September 2009
• Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer’s.
• Assisted patients with multiple chronic diagnosis including COPD and asthma. Supported patients with customized patient teaching tools.
• Evaluated patient care needs, prioritized treatment and maintained flow.
• Provided quality nursing care in accordance with resident care policies and procedures. Education
Health Studies Niagara County Community College - Sanborn, NY 2007
Skills
• Establishes and organizes files
Understand confidentiality
Exceptional communicational skills
Intermediate computer literacy in word, excel, outlook and web-based applications such as, LPS, MSP and Lender Live
Highly organized
Ability to multi-task in a fast-paced environment
Team oriented
Excellent organizational skills and attention to detail Excellent verbal, written and interpersonal skills
• Medical Receptionist
• Medical Office Experience
• Triage
Contact this candidate