Customer Service Call Center

Jasmine Dawson

Norcross, GA ***** 470-***-**** ad28c3@r.postjobfree.com

Customer Service-Call Center Agent

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

SKILLS

Accounting Reports Organizational Skills Microsoft Office Conflict Resolution

Data Entry Effective Communication Multi Tasking Medical terminology

PROFESSIONAL EXPERIENCE

Medical Biller Zotec Partners, Virtual 06/2021-09/2023

Responsible for completion of claims to payers, submit billing data and claims to insurance providers, process claims, conduct audits and resolve denial instances in a timely and professional manner. Assistance customer with website help and billing and payment concerns.

Customer Service Representative Specialist Delta Dental, Alpharetta, GA 07/2020-05/2021

Ability to exceed with educating member on eligibility, claims and billing invoice, insurance refunds and credits and validate receipt of insurance claims. Accurately assist with processing payments and provider information within HIPPA guidelines.

Document Management Associate Altegra Health, Alpharetta, GA 11/2017-04/2020

Responsible for Retrieval of medical charts from vendor in a timely manner, edit, update and extract medical records effectively. Performs scheduling, registration, collects demographic information, verify insurance and registration information, and light outbound calls to providers to verify medical chart info to ensure daily quotas are meet and data is accurate.

Assistant General Manager Extended Stay America Atlanta, GA 03/2016-10/2017

Processing payments, check guest in and out efficiently while utilizing computer software, reservations, and admin tasks. Balancing cash, accounting reports and keeping filed documents organized.

Call Center Interviewer SPH Analytics Duluth, GA 10/2014-02/2016

Inbound/Outbound medical related data collection using multi-screens and computer software. Conducting surveys includes accurately recording responses and using refusal avoidance techniques to ensure each contact is converted to a complete. Provider satisfaction, appointment reminders and healthcare related task. Also, meeting all company’s goals in a timely manner while keeping PHI confidential under HIPAA guidelines.

EDUCATION

Stone Mountain High School Diploma 2007-2011

New Horizons Medical Institute CPT 2014-2015

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