Jasmine Frazier
To obtain a position that will allow me to use my strong communication,
customer support skills while helping people.
Montgomery, AL, 36117
ad28c1@r.postjobfree.com
EXPERIENCE
Dialog Direct, Remote — Job Title
October 2021 - PRESENT
Answer incoming calls, assist customers, research information in a multi systems to reach a resolution for members. Maintain composure to help de-escalate problems. Operate accurately and efficiently in a fast paced environment. Handle multiple responsibilities at once. Meet monthly and weekly goals
CdI/ Montgomery Community Action Location —Early
Education Teacher
January 2019 - October 2023
Perform tasks related to classroom activities under the supervision of a certified teacher. Work with a small group of students to reinforce and re-teach when necessary material initially introduced by the teacher. Assist teachers with drill work, reading and storytelling as appropriate. Sprint Call Center, Montgomery Alabama — Customer
Service representative
September 2017 - January 2019
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Resolve customers; service or billing complaints . Assist callers in a professional manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
EDUCATION
Ashworth College, Norcross Georgia — Bachelor of Science of Psychology
April 2022 - Current
SKILLS
2 plus years customer support
Typing 40 WPM
Excellent communication,
problem solving and phone
skills
Familiar with Google
workspace, Zendesk, Slack
Empathic, patient
De-escalating Skills
Organizational skills
Fast learner
Fast paced environments
Tech Savvy
Team Player
George Washington Carver High School, Montgomery
Alabama — High School Diploma
October 2007 - May 2010
.
References upon request
● Customer Service Experience
● Flexible work hours required including limited nights and weekends
● Tech savvy: excellent computer and technical problem solving skills
● Experience working in a software support, call center, training or inside sales environment is a plus
● Experience with multichannel customer support / help desk software is a plus
● Excellent verbal and written communication skills
● Effectively exchange information via telephone, email, and instant messaging platforms
● Strong competence and comfort listening and responding to customer needs and concerns
● Ability to exercise composure when operating under stressful situations
● Excellent time management skills
● Team player that carries their weight, has a willingness to grow and strives for excellence
● Interest in working in an entrepreneurial, small to mid-sized business environment
You have a bachelor’s degree from an accredited college or university