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Administrative Assistant Customer Service

Location:
West Lafayette, IN
Posted:
January 30, 2024

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Resume:

Korena Vawter

* * * * * O N G S P U R D R I V E

W E S T L A F A Y E T T E, I N, 4 7 9 0 6

*** - *** - ****

V A W T E R K @ P U R D U E . E D U

Professional Experience

PURDUE UNIVERSITY, WEST LAFAYETTE, IN

Senior Administrative Assistant, Graduate School Course Analyst, and Assistant to the Graduate Council, Office of the Dean, The Graduate School 06/01/2023 to Present

• Provides Administrative support to the Graduate School Dean, Associate Deans, and Graduate Programs Manager

• Executes the graduate course proposal process from submission to readiness of final approval for all course proposals for Graduate Council action.

• Responsible for scheduling, executing, recording, and transcribing monthly meetings for the Graduate Council.

• Responsible for maintaining correct signature authority for the graduate department heads system-wide

• Design and create PowerPoints, worksheets, and handouts for orientation and training

• Provide outstanding customer service to faculty, department heads, and deans

• Assistant to the Graduate Council

• Event planning and presentation

• Procurement of reservations, and refreshments for all Graduate Council meetings

• Scheduling, Zoom, and Microsoft Teams meetings

PURDUE UNIVERSITY, WEST LAFAYETTE, IN

Administrative Assistant, Office of the Dean, The Graduate School 08/14/2018 to 05/31/2023

• Graduate School Academic Schedule Deputy for all GRAD and GRST prefix courses at Purdue West Lafayette

• Website Maintenance

• Responsible for scheduling, recording, and transcribing monthly meetings of Regional Campus leaders from IUPUI, Purdue Northwest, Purdue Fort Wayne, Purdue Global, and Purdue Online.

• Working and training with BOX

• Excellent customer service to students, faculty, department heads, and deans

• NOTARY – through 08/31/2028

• Administrative Assistant to the Graduate Council and Regional Representatives meetings

• Completed training in GLBA, FERPA, Protecting SSNs, and Data Handling

• Responsible for the Graduate School University catalog data input and updates

• Event planning and presentation

• Procurement

• Scheduling, Zoom, and Microsoft Teams meetings

• Provide Professional Development and Communication to Graduate contacts on the West Lafayette campus

PURDUE UNIVERSITY, WEST LAFAYETTE, IN

Accounts Payable Clerk, Business Office at the Purdue Memorial Union 03/24/2017 to 08/14/2018

• Data Entry in Cbord and SAP for all food invoices including, 16 locations in PMU and 10 satellite locations.

• Reconcile weekly statements

• Customer Service calls to vendors

• Responsible for monthly inventories for 21 food locations

• Filing, faxing, scanning, and emailing vendors.

• NOTARY- currently Through 08/31/2020

• Answer AskPMU emails daily for Union Club Hotel and PMU

• Responsibilities in the cash office, sorting and recording cash from receipts PURDUE UNIVERSITY, WEST LAFAYETTE, IN

Secretary for Director of the Purdue Memorial Union 08/21/2016 to 12/22/2017

• Responsible for maintaining the Microsoft Outlook Calendar for the Director of the Purdue Memorial Union.

• Scheduling meetings

• Scheduling rooms and special reporting using Delphi 2013

• Responsible for compiling and publishing Hours of Operation for Purdue Memorial Union and Stewart Center

• Issuing monthly employee anniversary certificates for Union Club Hotel, Purdue Memorial Union, and Student Activities and Organizations.

• Assist in organizing the selection of the Annual John C. Smalley Outstanding Employee Award and the annual Purdue Memorial Union Recognition Brunch.

• Filing, answering phones, greeting visitors, and customer service. PURDUE UNIVERSITY, WEST LAFAYETTE, IN

Operations and Support for Central Payroll and Tax Department 09/21/2015 to 08/17/2016

• Date and time stamp. organize, sort, and deliver mail to appointment specialists and additional staff several times a day

• Support Appointment Specialists, Payroll staff, and Tax Staff

• Work with Glacier, Visa, and Treaties for International students and Staff through the Tax department

• Excel, Word, Outlook email, Outlook calendar, Web-cert access, Talx access, SAP, 10 key rapid stoke proficient, scanning/email, mailing, Invoicing

• Data entry of direct deposit information, W4 and WH4 data entry, Form 13 entry

• Updating personnel files and records in SAP system including entering Foreign addresses

• Entering retro time, Quota Corrections, assigning temporary social security numbers

• Provide Pay Statements to employees

• Responsible for customer service, Answering calls, Filing, emailing, scanning

• Complete Employment verification through The Work Number process.

• Federal Student Loan Forgiveness forms

• Completed training in GLBA, FERPA, Protecting SSNs, and Data Handling

• Daily reports and resets for Kronos

GARDENART, INC., WEST LAFAYETTE, IN

Office Manager and Safety Director Mar 17, 2004 – 04/14/2018

• Oversee all aspects of a business office

• Excel, Word, Quick books Pro 2015, Microsoft Works, Outlook email, 10 key rapid stoke proficient, scanning/email, mailing, Invoicing

• OSHA 300 report recording and filing

• Coordinate Safety training for employees

• Federal and Local tax payments

• Human resources/25-30 employees, Payroll, Accounts Payable, Accounts receivable, Responsible for depositing large amounts of money, Balancing checking accounts, Customer Service, Answering calls, Filing, purchasing, shipping, and receiving. Education

BEN DAVIS HIGH SCHOOL, INDIANAPOLIS, IN

High School Diploma, May 1981

• Scholarship received to Indianapolis Floral Design School INDIANAPOLIS FLORAL DESIGN SCHOOL, INDIANAPOLIS, IN Certificate earned, August 1981

Additional Skills

• Customer service, Answering calls

• Microsoft Excel

• Microsoft Word

• Quick Books Pro 2015

• Mastery 10 key rapid stroke input

• Notary Republic, currently through 08/31/2028

• Outlook Email

• Outlook Calendar

• SAP

• Ariba

• Cascade

• Acalog

• Curriculog

• BOX training and Use

• Banner and Unitime

• Otter – transcribing app

Volunteer Work

Food Finders, Harrison High School Athletics, Klondike Middle School Athletics, Harrison High School Family Resource Desk, and Habitat for Humanity



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