Customer Service Sales Associate

VICTORIA BROWN

Wilmington, DE *****

ad28br@r.postjobfree.com / 302-***-****

SUMMARY

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Teams Software Proficiency

Leadership

Teamwork and Collaboration

Teams Software Proficiency

Problem-Solving

Dependable and Responsible

Decision-Making

Verbal Communication

Self-Directed

Task Prioritization

Customer Service

EXPERIENCE

TSR2 / Citibank - Wilmington, DE 04/1991 - Current Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Completed day-to-day duties accurately and efficiently. Identified needs of customers promptly and efficiently. Sales Associate / Walmart - Wilmington, DE 11/2015 - 01/2024 Assisted customers with product selection, sizing and styling. Maintained records related to sales for store management. Answered store and merchandise questions and led customers to wanted items. Worked with fellow sales team members to achieve group targets. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Watched for and recognized security risks and thefts to prevent or handle situations. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Computed purchases and received and processed cash or credit payment. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Handled customer complaints in a professional manner. Assessed customer needs to provide assistance and information on product features. Ticketed, arranged and displayed merchandise to promote sales. Sales Associate / Avenue Plus - Wilmington, DE 12/2015 - 04/2019 Assisted customers with product selection, sizing and styling. Maintained records related to sales for store management. Demonstrated product features and benefits for customers' needs. VB

Answered store and merchandise questions and led customers to wanted items. Watched for and recognized security risks and thefts to prevent or handle situations. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Computed purchases and received and processed cash or credit payment. Prepared merchandise for purchase or rental.

Handled customer complaints in a professional manner. Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Maintained up-to-date knowledge of store merchandise and policies. Maintained cleanliness of store environment including floors, windows, displays. Assessed customer needs to provide assistance and information on product features. Ticketed, arranged and displayed merchandise to promote sales. Cleaned shelves, counters and tables to maintain organized store. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. EDUCATION AND TRAINING

High School Diploma 06/1979

Kendrick High School - Columbus, GA

Some College (No Degree): Accounting

University of Louisville - Louisville, KY

Some College (No Degree): Accounting and Mathematics Fort Valley State University - Fort Valley, GA

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