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GABRIELLE GRANT

Summary

Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Call Center Operations

Typing 65+ WPM

Data Entry

Customer Service

Quality Assurance

Problem-Solving Skills

Interpersonal Skills

Providing Customer Support

Sales Expertise

Answering Questions

Call Documentation Skills

Call Center Customer Service

Analytical Abilities

Resolving Issues

Call Control Skills

Communicating With Clients

Quality Control

Account Updating

Customer Relationship Management

Product Upselling

Technical Support

Experience

Remote Call Center Representative

Ciox

Conferred with customers by telephone or in person to provide information about products or services and take orders.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Identified opportunities to improve policies and procedures related to customer service operations. Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries. Assisted customers with navigating the company's website to locate desired information or items for purchase.

Navigated through computer systems to review information and respond appropriately to callers. Remote Call Center Representative

Sitel

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Answered customer inquiries and provided accurate information regarding products and services. Excelled in exceeding daily credit card application goals. Identified areas of improvement in customer service processes and suggested changes accordingly. Assisted customers with making payments or establishing payment plans to bring accounts current. Made outbound calls to obtain account information. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Customer Service Representative

North Little Rock, AR 72116 501-***-**** ad28bq@r.postjobfree.com North Little Rock, AR

Amazon

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Provided excellent customer service to resolve customer complaints in a timely manner. Strengthened customer retention by offering discount options. Excelled in exceeding daily credit card application goals. Assisted customers with price checks, lifting heavy items and addressing other inquiries. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Led on- and off-site customer support teams across multiple time zones. Adjusted bills and refunded money to resolve customers' service or billing complaints. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Updated databases with new and modified customer data. Education and Training

High School Diploma

North Little Rock High School

Accomplishments

Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow. Market Research - Interviewed clients via market research surveys to identify product issues and customer needs.

Sales - Consistently generated additional revenue through skilled sales techniques.

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