Quality Assurance Business Development
Resume:
PROFESSIONAL SUMMARY
Motivated professional with a commitment to top-tier performance.
Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
SKILLS
• Systems Implementations • Staff Training
• SAP Expertise • High-Pressure Environments
• Supply Chain Distribution Mergers and Acquisitions Knowledge
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Contract Review and
Recommendations
• • Contract Development
Business Development
Understanding
•
CONTACT
ad28bp@r.postjobfree.com
Clayton, NC 27527
EXPERIENCE
Operations Manager-Special Dept
JUN 2023 - PRESENT City Electric Supply, Apex, NC Strategic Account Manager
• Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
• Maintained professional working relationships and promoted open lines of communication with staff.
• Developed talented team, participating in hiring, coaching, and performance management processes.
• Monitored customer feedback and implemented changes as needed to enhance service quality.
• Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
• Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
• Utilized sales acumen to drive new business in the Government sector.
• Created operating procedure to acclimate business internationally to become fluid procedure. JARED BAILEY
S A L E S M A N A G E R
DEC 2021 - PRESENT City Electric Supply, Apex, North Carolina Branch Manager
AUG 2020 - DEC 2021 Northeastern Supply, Lorton, Virginia Branch Manager
MAY 2018 - AUG 2020 Dominion Electric Supply, Alexandria, Virginia
• Established strong relationships with customers through active listening, problem solving, and delivering on promises. Conducted regular meetings with key stakeholders to review performance metrics and discuss potential solutions for improvement.
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Developed and implemented successful account management strategies to acquire new business and increase revenue.
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• Negotiated contracts with clients to secure favorable terms while maintaining positive relationships.
• Identified areas of improvement within the organization's processes related to customer engagement. Provided guidance and support to junior members of the team by sharing best practices related to account management.
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Developed a deep understanding of the needs of customers in order to provide tailored solutions that met their unique requirements.
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Collaborated cross-functionally with marketing, product development, operations, and customer service teams to ensure customer satisfaction.
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• Directed daily branch operations, leading the team to exceed monthly sales goals.
• Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
• Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
• Reviewed employee job performance and contribution during performance appraisal.
• Managed organizational and documentation compliance procedures within branch.
• Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
• Conducted regular audits of branch activities to ensure accuracy in all areas of operation.
• Enforced branch compliance with audit and regulatory procedures.
• Introduced new products and services to increase customer engagement.
• Coordinated promotional events designed to attract new customers into the branch network.
• Generated detailed reports on transaction activity for senior management review.
• Directed daily branch operations, leading the team to exceed monthly sales goals.
• Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
• Maintained high level of employee morale to minimize turnover and maximize customer satisfaction. Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service.
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• Reviewed employee job performance and contribution during performance appraisal. Prepared monthly reports outlining branch performance metrics such as sales volume, profitability, customer satisfaction scores.
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• Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
• Developed strong working relationships with key stakeholders across departments within the organization.
• Introduced new products and services to increase customer engagement.
• Created marketing campaigns to increase brand awareness among local businesses and consumers. Counter Manager
MAY 2017 - APR 2018 Dominion Electric Supply, Alexandria, Virginia
• Apprised executive management of branch activities.
• Established relationships with vendors to ensure timely delivery of goods and services at competitive prices.
• Oversaw individual accountability for cash handling.
• Reviewed existing products and services offerings regularly to ensure alignment with market demand.
• Found and attracted new business.
• Resolved customer complaints in a professional manner while upholding the integrity of the brand.
• Trained new employees on cash register operations, customer service, product knowledge, and store policies.
• Organized promotional events such as product demonstrations and special offers to attract customers.
• Assisted with visual merchandising initiatives that aligned with corporate branding guidelines.
• Analyzed daily sales figures and used data-driven insights to identify trends in consumer behavior.
• Developed training materials for staff members on topics such as product knowledge, upselling techniques.
• Provided feedback to management regarding employee performance issues or opportunities for improvement.
• Conducted performance reviews of team members in accordance with company policy.
• Established relationships with vendors to secure competitive pricing on merchandise.
• Developed existing team into high productivity, results-oriented unit through creative initiatives.
• Led and directed team members on effective methods, operations and procedures
• Conducted monthly meetings to create business plans to drive successful monthly business.
• Executed productivity benchmarks across departments to maximize company revenue.
• Oversaw personnel to maintain adequate staffing and minimize overtime. EDUCATION
High School Diploma
JUN 2008 Westfield High School, Chantilly, Va
REFERENCES
Jack Kenney — Belden Wire & Cable
Manufacturer's Sales
Representative
ad28bp@r.postjobfree.com
• Colleague
Contact this candidate