Wayne M. Winters

**** * ****** *****, ******** AZ 85226

ad28bk@r.postjobfree.com

608-***-****

SPECIALIZED SKILLS AND KNOWLEDGE

• Strong financial services background with extensive knowledge of accounts receivables, the loan industry, collections practices, credit analysis, insurance claims, billing and account reconciliation procedures.

• Outstanding team player with excellent collaboration and interpersonal skills.

• Experienced user of Intuit QuickBooks, Microsoft Office products and multiple billing, accounting, claims and customer service software systems.

WORK HISTORY:

May 2022 - June 2023 Fleetworthy Solutions Madison, WI Driver Safety Representative

• Monitored Department of Transportation (DOT) safety compliance with trucking fleet clients, ensuring all federal and state regulations were met - drug tests, up-to-date licenses/permits and vehicle identification stickers.

• Made daily contact with fleet customers to assess their Federal Motor Carrier Safety Administration (FMCA) scores, and provided steps for them to meet 100%.

• Oversaw driver training classes and paperwork completion. July 2021- March 2022 Mad City Windows Madison, WI Accounting Associate

• Processed customer payments - credit cards, e-check payments and ACH payments.

• Entered all prior-day payments into accounting database to ensure payments matched the amount received for daily deposits.

• Received work order adjustments for customers adding or removing home remodeling services, and adjusted account balances accordingly.

• Coordinated with the Finance department to initiate the financing process after receiving sufficient downpayment.

July 2019- July 2021 Cintas Madison, WI

Accounts Receivable Representative

• Processed customer payments (credit cards, checks and cash) and credit memos.

• Identified ongoing issues with customer nonpayment, and worked with the customer to find payment solutions.

• Closely monitored and resolved unapplied payments.

• Collaborated with delivery drivers to administer invoices, collect payments and resolve customer disputes. August 2014 - July 2019 DXC Technology Madison, WI Insurance Billing Representative

• Processed payments from member insurance companies for Medicaid claims.

• Performed account reconciliation to identify any overs/unders for member accounts.

• Maintained member files with information received from insurance companies - updated policy term dates, terminated policy coverage and added new policy details.

• Processed claim denials and logged reason codes to prevent repeated billing of denied claims.

• Handled direct contact with insurance companies about claim status. Additional employment history is available upon request.