Customer Service Support Specialist

Natosha Moment

313-***-**** ad28bg@r.postjobfree.com Madison Heights, MI 48071

CAREER OBJECTIVE

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. EXPERIENCE

TRAVEL COUNSELOR, Remote

American Express, March 2022-May 2023

• Created itineraries for clients based on customer interests, budgets, and availability.

• Implemented advertising and marketing campaigns to promote travel packages to a wide variety of customers.

• Used various computer software and online databases to book travel services.

• Listened to concerns and complaints from customers and promptly addressed issues.

• Answered travel questions from customers about destinations, pricing and flight schedules.

• Offered creative solutions to customer inquiries and concerns while providing impeccable customer service. AGENT SUPPORT SPECIALIST, Farmington Hills, MI

Financial Education Services (FES), February 2019-February 2021

• Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.

• Copied and sorted records of office activities and business transactions.

• Managed calendars and arranged appointments.

• Utilized computer and job-related software to maintain and update filing, inventory, and database systems. MEMBER SERVICES SPECIALIST, Allen Park, MI

PSCU, June 2016-August 2018

Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

•

Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

•

• Navigated multiple computer systems and applications and utilized search tools to find information. Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

•

• Analyzed and collected customer information to prepare product or service reports.

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints. EDUCATION

Detroit, MI

Wayne State University, August 2009

SKILLS

Reading Comprehension Fares Calculations Clientele Relationship Development Customer Needs Assessments Critical Thinking Payments Posting Customer Retention Status Updates Professional Development

Contact this candidate