Tonja Graddy

Objective

To obtain a job within my chosen field that will challenge me and allow me to use my skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Experience

November 2021 - Current

Customer Service Rep I One Touch Direct/AT&T

Answered 30-40 incoming calls from AT&T customers

Generated bills, set up payment arrangements, and potential sales

Transferred calls to specific departments

Provided excellent customer service

February 2020- November 2021

Lead Manager Little Ceasar's Pizza/Sizzling Platter LLC

Handled customers orders via telephone and in store

Made the proper schedule for company’s need

Handled cash transactions

Responsible for making deposits to bank

Provided exceptional customer service according to company’s guidelines

August 2018- November 2019

Customer Service Rep Hire Dynamics/Convergent Energy

Answered 40-50 incoming calls from Convergent Energy & Power customers

Generated bill, set up payment arrangements

Arranged service set up and discontinuance of service

Processed work orders for technicians

Education

August 1983 – June 1986

High School Diploma

Thomas Jefferson Comprehensive High School

Skills

Complaint resolution

Technical support

Multi-line phone talent

Salesforce CRM

Problem solving

Microsoft Word, Excel, and PowerPoint,

Type 40 wpm

Data Entry 8000 wpks

Exceptional Customer Service

Contact

11108 N. 19th Street

Tampa, Fl 33612

813-***-****

ad28bd@r.postjobfree.com