Customer Service Rep

Mariah Kinney

Capitol Heights, MD *****

Email: *************@*****.***

Phone: 443-***-****

Objective:

To obtain a position that utilizes my job training skills and offers opportunities for growth and advancement. Authorized to work in the US for any employer.

**Work Experience:**

Customer Service Rep II

The Hartford, Group Benefits (Remote)

May 2022 - Present

- Managed inbound calls to open claims for Short Term Disability, Long Term Disability, ADA, and FMLA.

- Addressed inquiries regarding claims and policies, and documented calls.

- Transferred calls to Ability Analyst or Customer Loyalty Team for escalations as necessary.

- Adhered to a metric system for performance measurement.

Covid Contact Tracer Agent

NORC (Remote)

November 2021 - April 5, 2023

- Conducted outbound calls to patients for COVID-19 status notification.

- Documented interactions and followed scripts in Salesforce.

Postal Worker

United States Postal Service, Prince Frederick, MD

February 2019 - October 2021

- Performed various post office duties: mail sorting, postage selling, package weighing, customer assistance, money order sales, passport photo taking.

- Ensured accurate zip codes and addresses on mail.

Insurance Verification Specialist

AllianceRx Walgreens Prime, Bethesda, MD

January 2017 - February 2019

- Verified pharmacy or major medical benefits with insurance companies.

- Identified and confirmed pricing/reimbursement for patients and healthcare providers.

- Processed insurance verification requests, including online pharmacy benefits, prior authorizations, appeals, referrals.

- Documented all actions in the database.

Became Team lead over 6 team member 2018 and performed leadership duties

Temp Reimbursement Counselor

LASH Group, Rockville, MD

November 2015 - December 2016

- Verified pharmacy or major medical benefits with insurance companies.

- Determined coverage components for RX or Medical by site.

- Processed at least 15 insurance verification requests daily, including documentation in the database.

Temp Outbound Relationship Agent

Connections Education, Columbia, MD

March 2015 - May 2015

- Managed outbound calls to sales leads, provided information about the school, initiated enrollment processes.

- Maintained relationships with families, triaged for different departments.

Call Center Rep

Sears Home Services, Lorton, VA

January 2010 - February 2015

- Established and maintained action tracking systems.

- Provided technical advice and training to customers.

- Handled refunds, sales orders, invoices, purchase orders, and payments.

- Recommended new procedures for changing business needs.

Became Afternoon Shift Supervisor 2013 and was over 10 employees performed leadership duties

**Teacher Assistant**

CHILDREN OF AMERICA, North Wales, PA

August 2008 - December 2009

- Assisted with lesson preparation, bulletin boards, exhibits, equipment, demonstrations.

- Tutored students, supervised in various settings, conducted skill-building activities.

**Education:**

**Human Resources Management**

University of Maryland University College, Largo, MD

2012

**Medical Office Support**

Community College of Baltimore County, Essex, MD

2011

**High School Diploma**

North Penn High School, North Wales, PA

2009

**Skills:**

- ICD-9/ICD-10

- CPT Coding

- Insurance Verification

- Medical Office Experience

- Medical Billing

- Salesforce, Citrix, Claim Intake, PBM Claim Submission

Contact this candidate