Service Desk Patient Care
Resume:
Shannan Sutherland
Copperas Cove, TX.
C: 202-***-**** E: *******.**********@*****.***
Email contact preferred.
PROFESSIONAL EXPERIENCE
Telescribe, December 2023
ScribeAmerica
Accompany providers during patient visits to assist in documenting the provider assessment and exam
Gain substantial knowledge in how to appropriately document patient history, physical exams, assessments, diagnostic results, medical procedures, treatment plans, medical opinions of consultants, diagnoses, medication/prescription information, and follow-up instructions
Navigate the facility computer system and electronic medical record
Monitor pending labs and radiology orders for results to help guide patient care
Review past history and test results on patients which are critical in driving medical decisions by your provider
Document Processor (temp), August 2023
K12.com and Stride Inc. via Randstad Staffing.
Process, verify, and maintain information associated with prospective and existing student accounts, student activity and enrollments.
Adheres to the Document Processing guidelines and procedures outlining quality and productivity expectations as well as attendance expectations.
Ensure school and state compliancy guidelines are met for all incoming enrollment documents.
Enter enrollment documents such as transcripts, birth certificates, proof of residency, and immunizations into student records system.
Establish secure access to student records with sensitive information (e.g., special education documents)
Proactively update the supervisor of assignment status and any delays.
Escalate incoming and outgoing student record requests to Escalation Team.
Lead Service Desk Engineer, August 2019- November 2020
designDATA, 1425 K Street NW, Washington D.C.
Active Directory maintenance and support.
Service Desk operations and management
Team operations management
Project lead
Ticket dispatching and field engineer dispatching.
Facilitating on-boarding and off-boarding of client users.
Creating and implementing internal and external documentation.
On-call, on-demand Corporate Executive level technical assistance.
Decommissioning and retiring older systems.
Ticket escalation and maintenance.
Network support.
End-User training.
Profile captures and reimaging via MDT.
PC, iOS and Mac environment.
Manually installing and configuring images on to new hardware and operating systems.
Database maintenance and management.
End-User Support Analyst, May 2019 – August 2019
Applied Automated Engineering contract with SEIU
Dupont Circle, Washington D.C.
Active Directory maintenance and support.
On-call on-demand Corporate Executive level technical assistance.
Decommissioning and retiring older systems.
Ticket escalation and maintenance.
Network support.
End-User training.
Physical hardware repairs.
PC, iOS and Mac environment.
Installing and configuring images on to new hardware and operating systems.
Desktop administration.
Database maintenance and management.
Apple Technician, November 2017 – November 2014
Apple Inc, Bethesda, MD
Trained to physically troubleshoot every Apple product.
Physical electronic repairs on Macintosh computers and iOS devices. Customer service and focus.
Time management skills.
Conflict resolution.
Problem resolution.
Team management.
End user training.
Desktop administration.
Training.
Technical Skills
IT hardware support
Mac systems
Networks
Emergency technical assistance
Mobile app support
Apple certified in helpdesk advisor support, hardware and software support and repair
CSS/HTML
Data entry
Active Directory
Application quality assurance and troubleshooting
Social media strategy
Education
Studying for BSc in Investigative Forensics University of Maryland
High School GED (2008).
ACiT 2017 iOS Service Certification Apple
ACMT 2017 Mac Service Certification Apple
References
Upon request
Contact this candidate