Laquasha Rice

Savannah, GA

ad28a2@r.postjobfree.com

+1-912-***-****

Accomplished professional with a proven track record in the financial services sector, specializing in payment solutions, customer service, and sales. Adept at driving business growth, optimizing customer experiences, and leading high-performing teams. Seeking a challenging executive-level position to leverage my expertise and strategic vision in contributing to organizational success. Accomplished professional with a proven track record in the financial services sector, specializing in payment solutions, customer service, and sales. Adept at driving business growth, optimizing customer experiences, and leading high-performing teams. Seeking a challenging executive-level position to leverage my expertise and strategic vision in contributing to organizational success. Work Experience

Payment Solutions

Bread Financial

November 2022 to Present

• Spearheaded the implementation of a customer loyalty program, resulting in a 15% increase in customer retention within the first six months.

• Introduced targeted cross-selling initiatives, leading to a 20% growth in sales revenue.

• Optimized loan application processes, reducing processing time by 25% and enhancing overall operational efficiency.

• Led a team of customer service representatives, achieving a 30% improvement in customer satisfaction scores.

Loan Agent

Covington Credit

November 2018 to November 2022

• Successfully closed loan transactions with a 10% increase in loan approval rate through the implementation of a comprehensive customer engagement strategy.

• Revitalized customer service procedures, resulting in a 20% reduction in customer complaints and a 15% increase in overall customer satisfaction.

• Collaborated with the sales team to identify and target new markets, leading to a 25% expansion in the customer base.

• Implemented a streamlined loan processing system, reducing processing time by 30%.

Sales Representative

Ace Cash Express

January 2017 to November 2018

· Achieved and exceeded sales targets by 15% through strategic sales planning and effective customer relationship management.

· Conducted market research and analysis, identifying key growth opportunities that led to a 20% increase in revenue.

· Implemented sales training programs, resulting in a 25% improvement in the overall performance of the sales team.

· Fostered positive relationships with key clients, contributing to a 20% increase in client retention. Customer Service Representative

Convergys

January 2016 to December 2016

· Provided exceptional customer service, achieving a customer satisfaction rating of 90%.

· Implemented a knowledge base system, reducing resolution time by 20% and enhancing overall efficiency.

· Conducted training sessions for new customer service representatives, contributing to a 25% decrease in onboarding time.

· Acted as a liaison between customer service and other departments, streamlining communication and improving issue resolution by 15%.

Education

High School Diploma

Jenkins High School

Skills

• Customer Retention

• Operational Efficiency

• Process Optimization

• Strategic Planning and Execution

• Financial Services

• Sales Strategy

• Market Analysis

• Team Leadership

• Customer Relationship Management

• Training and Development

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