Customer Service Financial Services
Resume:
Laquasha Rice
Savannah, GA
************@*******.***
Accomplished professional with a proven track record in the financial services sector, specializing in payment solutions, customer service, and sales. Adept at driving business growth, optimizing customer experiences, and leading high-performing teams. Seeking a challenging executive-level position to leverage my expertise and strategic vision in contributing to organizational success. Accomplished professional with a proven track record in the financial services sector, specializing in payment solutions, customer service, and sales. Adept at driving business growth, optimizing customer experiences, and leading high-performing teams. Seeking a challenging executive-level position to leverage my expertise and strategic vision in contributing to organizational success. Work Experience
Payment Solutions
Bread Financial
November 2022 to Present
• Spearheaded the implementation of a customer loyalty program, resulting in a 15% increase in customer retention within the first six months.
• Introduced targeted cross-selling initiatives, leading to a 20% growth in sales revenue.
• Optimized loan application processes, reducing processing time by 25% and enhancing overall operational efficiency.
• Led a team of customer service representatives, achieving a 30% improvement in customer satisfaction scores.
Loan Agent
Covington Credit
November 2018 to November 2022
• Successfully closed loan transactions with a 10% increase in loan approval rate through the implementation of a comprehensive customer engagement strategy.
• Revitalized customer service procedures, resulting in a 20% reduction in customer complaints and a 15% increase in overall customer satisfaction.
• Collaborated with the sales team to identify and target new markets, leading to a 25% expansion in the customer base.
• Implemented a streamlined loan processing system, reducing processing time by 30%.
Sales Representative
Ace Cash Express
January 2017 to November 2018
· Achieved and exceeded sales targets by 15% through strategic sales planning and effective customer relationship management.
· Conducted market research and analysis, identifying key growth opportunities that led to a 20% increase in revenue.
· Implemented sales training programs, resulting in a 25% improvement in the overall performance of the sales team.
· Fostered positive relationships with key clients, contributing to a 20% increase in client retention. Customer Service Representative
Convergys
January 2016 to December 2016
· Provided exceptional customer service, achieving a customer satisfaction rating of 90%.
· Implemented a knowledge base system, reducing resolution time by 20% and enhancing overall efficiency.
· Conducted training sessions for new customer service representatives, contributing to a 25% decrease in onboarding time.
· Acted as a liaison between customer service and other departments, streamlining communication and improving issue resolution by 15%.
Education
High School Diploma
Jenkins High School
Skills
• Customer Retention
• Operational Efficiency
• Process Optimization
• Strategic Planning and Execution
• Financial Services
• Sales Strategy
• Market Analysis
• Team Leadership
• Customer Relationship Management
• Training and Development
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