Jennifer Gordon

Experienced In Customer Service

Jacksonville, FL 32210

ad289v@r.postjobfree.com

+1-904-***-****

After being employed with Interim Healthcare 2015 - 4/20/20. The owner of Interim advised me that he had to furlough me effective 4/19/2020. I was aware that we had a decease in new client referrals. Authorized to work in the US for any employer

Work Experience

CSR

Interim Healthcare - Jacksonville, FL

February 2015 to April 2020

On call coordinator after hours and weekends, my responsibilities include answering all calls. Taking new client referrals from insurance reps, hospital discharge planners. I haven't worked since 4/19/2020. I was furloughed by the owner of Interim Healthcare. Homecare had gotten so slow, most of our nurses and aides were concerned about COVID-19. Interim has five service offices each office has a full-time CSR. My disability has kept me from being able to work full-time, My experiences in homecare began in 1981, employed with VNA on Edgewood Ave, Atlanta Ga. On Call Coordinator

Maxim Staffing - Jacksonville, FL

November 2013 to 2015

On Call Coordinator, responsible for taking new client referrals from hospital case managers, insurance reps. Covered open employee shifts.

Client Services Manager

Interim Healthcare - Jacksonville, FL

September 1997 to June 1998

Responsible for managing the private home healthcare division. Being experienced in all areas of homecare, my niche was in sales, marketing.

Client Service Manager

Upjohn/Olsten, Kimberly Quality, Columbia, Memorial Home Care - Jacksonville, FL July 1984 to September 1997

Experienced in all areas of homecare, managing the private home healthcare division. My specialty was sales and marketing. Introducing our homecare services to other vendors, hospitals, facilities. Education

High school diploma

Paxon Sr High - Jacksonville, FL

September 1973 to June 1975

Skills

• Recruiting (10+ years)

• Payroll (10+ years)

• Interviewing (10+ years)

• Microsoft Office (10+ years)

• Microsoft Excel

• Microsoft Word (5 years)

• Senior care (10+ years)

• Computer literacy (5 years)

• Sales (10+ years)

• Customer service (10+ years)

• Typing (5 years)

• Documentation review (10+ years)

• Medical scheduling (10+ years)

• Computer skills (5 years)

• Marketing (10+ years)

• Home care (10+ years)

• Office manager experienceo (10+ years)

• Accounts payable (10+ years)

• Hospital experience (4 years)

• Human resources management (10+ years)

• Administrative experience (10+ years)

• Human resources (10+ years)

• Employee orientation (10+ years)

• Computer operation (10+ years)

• Medical records (10+ years)

• Communication skills (10+ years)

• Home health (10+ years)

• Medical terminology

• Office experience (10+ years)

• Workers' Compensation (10+ years)

• Insurance Verification (10+ years)

• Medical Billing

• Management (10+ years)

• Accounts Receivable

• Benefits Administration (10+ years)

• Heavy lifting

• Veterinary experience

• English

• Customer service

• HIPAA

• Sales

• Leadership

• Windows

• Negotiation

• Human resources

• Interviewing

• Recruiting

• Schedule management

• Office management

Certifications and Licenses

G635420577520

July 2021 to July 2030

I have metal in my back from two 18 hr Spinal Fusion. If hospitalized and needed an exam. I CANNOT TAKE MRIs! I CAN HAVE CT SCANS.

Assessments

Administrative assistant/receptionist — Completed

August 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Work style: Professionalism — Proficient

November 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

HR: Compensation & benefits — Proficient

February 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Completed

September 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Work motivation — Proficient

May 2023

Level of motivation and discipline applied toward work Full results: Proficient

Medical receptionist skills — Completed

August 2022

Managing physician schedules and maintaining accurate patient records Full results: Completed

Recruiting — Proficient

March 2022

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Completed

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer service — Completed

April 2022

Identifying and resolving common customer issues

Full results: Completed

Scheduling — Completed

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Basic computer skills — Completed

March 2023

Performing basic computer operations and troubleshooting common problems Full results: Completed

Recruiting — Proficient

August 2022

Managing the candidate sourcing and selection process Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Planning & execution — Completed April 2022

Planning and managing resources to accomplish organizational goals Full results: Completed

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Management & leadership skills: Impact & influence — Completed March 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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