Gowtham Bellamkonda

Servicenow Developer

Details

Address

Frisco, TX

Phone

563-***-****

Email

ad288s@r.postjobfree.com

Links

LinkedIn

Skills

Information Technology

ServiceNow

ITSM

Automated Test Framework

HRSD

Configuration Management

GRC

IT Asset Management

MID Servers

Discovery

Service Catalog

Integration

Profile

• 8 years' experience in IT industry includes 7 years of extensive experience in ITSM

(Developer/System Administrator of a service management application with Service - Now ITSM).

• Extensive experience in Integrating CMDB ServiceNow with Other systems.

• Experience working in HRService Management, Asset Management, ITSM and CMDB.

• Experience as a Content Management System (CMS) Developer inside ServiceNow for creation of the workflows, service catalog.

• Experience in Integrating ServiceNow with third party systems. Hands-on experience in CMDB, CMDB baseline, Discovery, Mid-Server.

• Experience in GRC modules like Control, Risk, Policies, Documentation, Monitor, and Reporting.

• Experience in developing web application using JavaScript, HTML, CSS, XML, jQuery, JSON, AJAX.

• Experience in implementation and generating Business Rules, Script Includes, Data Dictionary, UI Actions, UI Policies, Client Scripts, UI Actions and Validations Scripts in ServiceNow using JavaScript.

• Hands-On experience in Database environment like SQL, PL/SQL, JDBC, Stored Procedures, Functions, Triggers and Packages.

• Hands on experience in, report setup, data imports, custom scripting. Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management.

• Successfully customized home-grown applications and ITSM modules Such as Incident Management, Problem Management, Change Management, Asset Management and modules according to client Requirements.

• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production. Strong Knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases.

• Expert knowledge on building out ServiceNow CMS.

• Experienced working in and managing multiple update sets and coordinating their promotion throughout multiple instances. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Employment History

ServiceNow Consultant, NISA Investment Advisors

Aug 2022 — Present St. Louis

• Led a large-scale ServiceNow upgrade (Tokyo & Vancouver), utilizing mid servers and infrastructure to optimize performance.

• Specialized in secure access control, and customizing Service Portal content for authenticated users.

• Developed responsive portal web pages using Bootstrap, AngularJS, and JavaScript, and enhanced Service Portals with intuitive Widgets.

• Ensured platform stability through extensive testing, providing technical training and support to maximize the company's investment.

Workflows

Risk Management

JavaScript (Programming

Language)

HTML5

CSS3

Application Programming

Interface (API)

Angular (Web Framework)

SQL (Programming Language)

JIRA

Infrastructure

Azure DevOps

Automation

Agile Software Development

Version Control

Regression Testing

Communication

Problem Solving

Languages

English

• Configured Service Catalog workflows

• Implemented ServiceNow GRC, and integrated compliance risks and Vendor Risk Management.

• Established and monitored risk management modules for vendors using GRC reporting dashboards and Performance analytics indicators.

• Linked Change Requests to Project tasks and created multi-project reports for analysis.

• Conducted detailed analysis and collaborated with stakeholders to define project scope, timeline, and budget.

Software Developer – Automation & ServiceNow, Microsoft Corporation Dec 2020 — Jun 2022 Redmond

• Implemented ServiceNow Automated Test Framework (ATF) on a major project for a global technology company, improving the efficiency and quality of the software development process.

• Utilized ATF scripting and test case design to perform data-driven, smoke, and regression testing, ensuring comprehensive coverage of all applications.

• Integrated ATF with ServiceNow development tools and frameworks, such as update sets and source control, to streamline the development process.

• Integrated ServiceNow Automated Test Framework (ATF) with Azure DevOps CI/CD pipelines to enhance software development and automate testing and deployment.

• Facilitated bi-directional data exchange between ServiceNow and Azure DevOps, improving communication and tracking of changes, incidents, and service requests in real time.

• Created a new JS test framework based on Typescript, Node.JS, Selenium, and Mocha.

• Delivered a test infrastructure, transitioned tests to the new JS framework, and reach and maintained greater than 95% pass rates.

• Delivering user experience for new functionality across Sql DB, Sql VM, and Sql MI experience in the Azure Portal.

• Extensively involved in designing Azure resource templates.

• Performed configurations and customizations of Service Now applications like Service Catalog, Incident, and Change. Involved in working and developing Service Now plugins and customizations.

• Created automated workflows that are reusable and can call other workflows (Sub flows).

Senior ServiceNow Developer, Direct Energy

Mar 2020 — Nov 2020 Houston

• Created a custom interface for the ServiceNow platform and ServiceNow applications.

• Have created a user interface for our ServiceNow team instance through CMS.

• Understanding technical and functional design requirements for ServiceNow, workflow engines. Created workflow and web prototypes.

• Created HR cases for employees to record the processing of HR requests, such as a request from an employee for a leave of absence.

• Created, Developed, and implemented HR cases for automated HR processes, such as employee onboarding and offboarding.

• Implemented the specialized modules of ServiceNow like HR Case management, ServiceWatch, Time Card Scheduling, and test management as a developer and Administrator.

• Maintained and administered the implemented instance of ServiceNow and performed tasks such as configuring users, company, site, location and other existing fields, support groups, assignment rules, categorizations, CI data, SLA etc.

• Created and tracked support cases with ServiceNow. Created a lot of client scripts/UI policies, Data policies, Tables, Business rules, UI actions also with a lot of high-level customizations.

• Worked on Loading, manipulating, and maintaining data between Service-now and other systems. Worked with IT managers to generate views and reports Manager – Information Technology, Carnegie Pharmaceuticals Nov 2017 — Dec 2018 Delran

• Designing and Implementation with the ServiceNow ITSM platform (Incident, Problem and Change)

• Loaded assets into SNOW from third party system using Web Services and Import Sets.

• Administrating ServiceNow processes (User management/Group management)

• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

• Creating database views to pull the reports on variables which are being used by catalog items.

• Creating the UI pages and using them in catalog items.

• Configured multiple Catalog Items; Front-end web / GUI components using JavaScript, webservices integration using SOAP and REST, CSS, HTML5

• Experience with ServiceNow discovery tool service watch to discover and import CMDB items, establishing relationship between datacenter components which comprises business services.

ServiceNow Administrator, Thermo Fisher Scientific Feb 2016 — Oct 2017 Pittsburg

• Provided day-to-day support and resolved production support issues.

• Managed projects/tasks using Agile/Scrum within ServiceNow.

• Configured business rules, filters, UI & Data policies specific to each domain.

• Migrate data from Remedy ITSM to ServiceNow.

Education

Bachelor of Science in Computer Science

Apr 2013 INDIA

Masters in Software Engineering

Dec 2015 Houston

Professional MBA in Information Technology

Dec 2020 Louisville

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