Customer Service Home Health

Gwendolyn Conner

Cleveland, Ohio Email: *****************@*****.*** 216-***-****

CAREER SUMMARY: Outgoing, motivated team player eager to contribute dynamic customer service, administrative, supervisory, team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.

RELEVANT SKILLS:

Follows directions

Organization

Record Keeping

Communication

Knowledge of acute care facilities

Regulatory compliance

Safety-minded

Customer service focus

PROFESSIONAL EXPERIENCE:

Renaissance Home Care - Cleveland, OH 2015-2020

Nurse Aide

Administered treatments, repositioned bedridden patients, helped with personal care and daily activities, delivering basic medical care.

Offered social stimulation and companionship.

Provided direct quality care for patients by monitoring, recording and evaluating psychiatric conditions.

Answered calls for help and determined if additional help was needed.

Trusted Home Health Care, Cleveland OH 2010-2011

Home Health Aide

Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.

Assisted patients by providing personal services, such as, bathing, dressing, and grooming.

Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintained security precautions, and followed prescribed dietary requirements and nutrition standards.

Enhanced service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Metro Health Medical Center, Cleveland OH 2009-2010

Nurse Assistant

Provided patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.

Documented actions by completing forms, reports, logs, and records.

Enhanced nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Maintained patient stability by checking vital signs and weight; tested urine and recorded intake and output information.

EDUCATION:

University of Phoenix, Phoenix, AZ

Completed coursework towards Medical Records. Undergraduate Medical Billing and Coding July 2020.

BLS, American Heart Association, Cleveland, OH.

CPR Certificate Nursing February 2019.

Cuyahoga Community College, Cleveland, OH.

Completed coursework towards LPN training July 2016.

American Red Cross, Cleveland, OH.

STNA training November 2005.

Certification

State Tested Nurse Assistant Medical Records Undergraduate Certificate.

Customer service Training Cleveland Sight Center

August 18th. 2023 to August 31st. 2023

Contact this candidate