Faustina Palm

P .O. Box OS ****, Osu - Accra l Phone: 024-******* lEmail:ad287z@r.postjobfree.com

A.

CAREER OBJECTIVE

An energetic individual looking to showcase excellent presentation skills and to transform theoretical knowledge of banking principles into practical applications of current and savings account opening, wealth management, Remittance transactions, Customer Care, administrative services and to utilize my educational qualification to explore other avenues in Marketing.

SKILLS

High retention rate of my customers which I have managed by building trust and connections with my customers and focusing on their long term needs and goals.

Possess an excellent time management and problem-solving skills.

Talented Bank adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy.

Excellent in the use of Microsoft suite, (Word, Excel and PowerPoint).

Skilled in Microsoft Office Applications, possesses knowledge in banking Software Packages such as Flex cube, T24 and ICBA.

Ability to work under pressure and with little or no supervision.

An energetic, well organized, self-initiative person, self-motivated and enthusiastic person.

Ability to organize and prioritize workload.

ABILITIES:

Able to maintain a positive relationship with others thus able to work in a team.

Ability to learn within a short period of time.

SUMMARY OF QUALIFICATION (QUALITIES):

Professional and courteous customer service with high levels of integrity and accuracy.

Experienced in cash handling, balancing drawers and inventory management.

Good interpersonal and human relations.

B. EDUCATION

2019 – 2021 : Methodist University College, Accra – Ghana.

(MBA Marketing)

2012 – 2015 : Ghana Institute of Management & Public Administration (GIMPA) – Accra Ghana

(Bachelor of Science in Marketing)

2009 - 2012 : Accra Technical University – Accra Ghana

(Higher National Diploma in Marketing)

2003 - 2006 : Presbyterian Secondary School (Osu) Accra – Ghana.

(West African Senior Secondary Certificate Examination)

C. CAREER HISTORY

1. SOCIAL SECURITY AND NATIONAL INSURANCE TRUST (Administrative Officer) 2016 -

Job Duties:

1. Planning and organizing the distribution of stationery items to offices.

2. Tracking of stationery allocations from central stores to make sure they arrive at their destinations.

3. Processing of requests from various offices ranging from stationery, fittings and furniture, sundry items and equipment.

4. Processing of bills (Invoices) for payment. This includes Security bills, Courier Services bills, Utility bills (Electricity, Water and Telephone), Transport bills (Repairs and Maintenance, Fuel bills) and Miscellaneous bills.

3. Preparation of annual budget for all departments and branches nationwide.

4. Vetting, Capturing and processing of fuel coupons for staff and managers.

5. Periodic need assessment and monitoring to check on the state of items supplied and to sort fixed assets that are obsolete and needs replacement.

6. Capturing and Initiation of all logistics, equipment’s, fittings and stationery requests for the Trust.

7. Performing inspection at the security point to ensure that goods purchased on behalf of the Trust meet requirements and are of superior quality.

8. Liaise and coordinate with Procurement and other offices/departments regarding delivery of stationery supplies and keep all parties informed of any changes in a timely manner.

9. Monitor stock levels weekly to ensure that the Central stores have enough stock.

10. Ensure that data on all stationery requests and allocations are maintained to provide accurate ordering and replenishment reporting.

11. Generate and compile all departmental Reports including monthly, quarterly, annually and strategic Reports and their KPI’s (Key Performance Index).

12. Liaise with Procurement Department to solve complaints and problems on stationery supplies from offices.

14. Perform several administrative duties for the General Services Manager.

15. Perform quality assurance.

2) UNIVERSAL MERCHANT BANK, Customer Service Consultant & Teller (August 2015 to January 2016)

Job Duties:

1. Customer advisory services and business retention and growth, including strategic customer referrals management.

2. Account management: customer accounts opening, complaints and customer needs review, including accounts closing.

3. Managing online services for Classic Visa cards transactions.

4. Customer information management and files/documents maintenance.

5. Respond to customer complaints.

3) ACCESS BANK GHANA, Teller (July 2013 to August 2015)

Job Duties:

1.Teller operations-cash and cheque deposits receipts, reviews and withdrawals.

2. Responses and payments to customers’ advice slips, cheque and negotiable counter services.

3. Assessing viability and credit risk of business and loan proposals.

4. Foreign Account services, including transactions for overseas travellers.

5. Relationship management - explanation of transaction records, balance & cash position discrepancies.

6. Liquidating of Remittance (RIA, Western Union, MoneyGram, MTN mobile money, etc).

4) OFFICE OF PARLIAMENT, National service & Contract, (October 2010 – July 2013)

1.Audit of sales receipt book.

2.Assisted protocol office staff for visitor’s reception and parliamentary tours attendant.

3.Sale of souvenirs and Parliamentary Hansard.

4.Take records of daily sales at the souvenirs shop.

5.Make tally of items bought in the souvenirs shop.

6.Assisted in cataloguing and recording of Hansard Contents.

7.Assisted in the provision of credible information and materials necessary to members of Select Committees through the Hansard.

5) WAVEL PLACE INVESTMENT LIMITED, Secretary (June 2007 - February 2009)

Attending to client’s enquiries.

Educating and assisting clients on the procedures involved in making advertisement.

Editing and filling of Documents

Making clients to understand how the advertising industry works particularly on their expectations.

Book – keeping and update of transactions.

D. OTHER LEADERSHIP ROLES AND RESPONSIBILITIES

2014- 2016 Financial Secretary Osu Ebenezer Presbyterian Melody Band

2012-2015 Warrant Officer Osu Ebenezer Presby Boys & Girls Brigade

2001 – 2003 School Prefect Independence Avenue ‘2’ J.H.S

E. INTEREST

1.Reading

2.Counseling of Peers

3.Music

F. REFERENCES

Mr. David Abotsi

Operations Manager

Universal Merchant Bank

Tel:024-*******

Mr. Michael Owuraka Ayettey

High Commission of Canada

Tel: 024-*******

Mr. Kwesi Y. Adomako

Social Security & National Insurance Trust

Tel: 024*******/027*******

Contact this candidate