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Customer Service Relationship Management

Lagos, Nigeria
January 31, 2024

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Address: Home Address: **, Chief Samuel Ajayi street Magodo, Lagos

Telephone: +234********** Email: CAREER SUMMARY

Initiative and result driven business administration student offering communication and problem solving skills backed with some experience in customer and relationship management. I seek to leverage my fresh knowledge and skills in high thriving environments in order to support the objectives of the organization. I am detailed and goal oriented with a positive attitude to learning and developing new skills. PERSONAL DATA

Gender: Female Marital Status: Single

State of Origin: Kogi Date of Birth: 8


March 1998


Babcock University, Ilishan Remo, Ogun State 2016 – 2020 B.Sc. Business Administration (Second Class Honors: Upper Division) Caleb International College, Magodo, Lagos State 2008 – 2014 Senior Secondary Certificate Examination


Reliance HMO, Lagos

Administrative & Onboarding Specialist Intern May 2018 – August 2018

Maximized knowledge and productivity by effectively training, monitoring and directing performance of selected hospitals and clients with the company application given to ensure easy access of computing claims and presentation.

Effectively assisted the maintenance of optimal quality administrative service to over 20 hospital clients addressing and approving claims for payments and contracts.

Performed daily administrative functions such as planning and coordinating company events and team work activities, scheduling meetings, writing multiple reports, maintenance of office equipment and machinery.

Expanded customer service efficiency by developing and cultivating lucrative relationships with both new and existing clients attending to needs, complaints and concerns through effective communication and exemplary interpersonal skills. Airtel Nigeria, Lekki, Lagos State

Relationship Management Intern May 2017 – August 2017

Effectively assisted the collation and analysis of customer queries and interactions to provide quick and reliable response to remedy areas of concern and provide solutions and alternatives within specified time limits. Recognized for being positive and initiative.

Promptly responded to around 80 general customer calls & emails daily, explaining and/ or updating information on services available to customers and potential customers and solved 90% of their concerns.

Performed Administrative duties that optimized business procedures.

Utilized Microsoft Excel, Microsoft Word, and Microsoft PowerPoint daily to complete job tasks, developing advanced proficiency. CERTIFICATIONS AND TRAININGS

CLICE Foundation 2019 Member and Volunteer; International Day of the Girl Child United Nations International Youth Day Conference, USA 2019 Attendant Learners and Trainers 2018 Personal Effectiveness Workshop Customer Relationship Management 2018 Certificate Holder PERSONAL SKILLS AND COMPETENCES

Ability to obtain great attention to detail with proficiency in Microsoft office packages & excellent IT skill

Ability to work in a team-oriented, continuous improvement and customer-centric environment, and is able to quickly adapt to new procedures Excellent communication skills, both verbal and written. With the ability to listen and and connect with the customer

Excellent relationship building skills with ability to follow written and verbal instructions with professional, articulate and able to use good independent judgment and discretion Quality problem-solving skills and ability to pay attention to details Skilled in providing daily operational support of workday, HR business processes and procedures; educating new hires regarding the onboarding process and necessary steps to complete in workday; and communicating with managers and HR business partners. REFEREES

Available upon Request

Contact this candidate