Customer Service Call Center
Resume:
Angel Hoffman
Eligibility Specialist
Contact
Upland, IN 46989
ad2854@r.postjobfree.com
Professional Summary
Effortlessly maintain a clean, organized environment centered around the needs of customers. Listen to the needs of each person and build a customized plan to produce the best possible results. An expert in customer service with 20+ years of related experience and advanced people skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times.
Education
GED: Accounting
Hartford City, IN 47348
06/1985
Nail Technician: Nails
Cosmetology Spa Academy
Marion, IN 46952
05/2004
Key Skills
Organization
Customer Service
Communication
Problem-solving
Retail Operations
ID Verification
Cash Handling
Contract Services
Promote Services
Merchandise Restocking
Safe Alcohol Service
Clean Equipment
Experience
MARCH 2023 – PRESENT
Eligibility Specialist RCC Call Center – Maximus, Marion, IN
OCTOBER 2022 – MARCH 2023
Eligibility Specialist RCC Call Center – Knowledge Services, Marion, IN
Assisting clients with their case and assisting them in understanding information in their case. Resolving problems that clients would have in their case. Updating information in clients’ cases when documents are submitted. Ensuring budgets and information is correct in cases.
NOVEMBER 2019 – CURRENT
Nail Technician Self Employed, Upland, IN
Managed the administrative side of the business. Scheduled appointments for company. Completed employee scheduled. Cleaned building and processed payments. Completed employee payroll. Completed inventory, shipments and stocking of the business.
MARCH 2021 – JULY 2022
Manager Upland Liquor, Upland, IN
Managed the administrative side of the business. Scheduled appointments, and processed payments. Treated nails to repair any damage, improve their strength and increase resilience with the use of wrapping. Prepare the customer’s nails for shaping and polishing with soakings, swabbing, and filing. Worked with manual tools and rotary abrasive wheels to remove excess materials and shape the final look of artificial extensions. Decorated the client’s nails with the desired color polish, artistic application and the use of extra adornments such as artificial jewels and piercings. Removed any compounds previously applied to the nails with swabs and liquid removers. Consulted with customers to understand their desires and suggest the best products to meet their needs. Continuously classified and filed records to keep the system efficient and all information organized.
APRIL 2017 – OCTOBER 2019
Nail Technician Absolute Hair & Nail Salon, Fairmount, IN
Treated nails to repair any damage, improve their strength and increase resilience with the use of wrapping. Decorated the client’s nails with the desired color polish, artistic application and the use of extra adornments such as artificial jewels and piercings. Prepare the customer’s names for shaping and polishing with soaking, swabbing, and filing. Worked with manual tools and rotary abrasive wheels to remove excess materials and shape the final look to artificial extensions. Continuously classified and filed records to keep the system efficient and all information organized. Managed the administrative side of the business, including scheduling appointments and processing payments.
MARCH 2002 – JUNE 2004
Cashier and Customer Service Cracker Barrel Old Country Store, Gas City, IN
Resolved complaints by customers and issued credits for returned merchandise. Operated cash register and handled transactions. Verified prices and calculated totals using scanners and Point of Sale (POS) systems. Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items. Returned non-purchases products to shelved and performed general merchandising functions. Found ways to improve the customer experience by taking accountability and acting as a store brand ambassador. Gained recognition for providing efficient service and a high degree of accuracy. Increased sales of target items by employing excellent upselling and communication skills. Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs. worked safely and quickly to help cstomers move heavy purchases, consistently exceeding expectations. Engaged customers and built connections using a positive, upbeat attitude. Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays. Stayed on top of policy changes and promotions to better serve customers with current information. Boosted team success by working well with all members and cross-training in different positions and departments. Helped management resolve customer concerns with proactive approached based on retail knowledge. Consulted with customers to understand their desires and suggest the best products to meet their needs.
FEBRUARY 2000 – NOVEMBER 2001
Cashier Kmart, Gas City, IN
Operated Point of Sale (POS) cash register and handling transactions daily. Gained recognition for providing efficient service and a high degree of accuracy. Returned non-purchased products to shelves and performed general merchandising functions. Verified prices and calculated totals using scanners and POS systems. Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift. Resolved complaints by customers and issued credits for returned merchandise. Kept employee and customer areas clean, neat, and ready for any challenge by using slow periods to tackle routine housekeeping needs.
MARCH 1997 – MAY 2000
Cashier/Sales Associate/Customer Service Hughes Pic-A-Pac, Hartford City, IN
Found ways to improve the customer experience by taking accountability and acting as a store brand ambassador. Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items. Resolved complaints by customers and issued credits for returned merchandise. Returned non-purchased products to shelves and performed general merchandising functions. Increased sales of target items by employing excellent upselling and communication skills. Kept employee and customer areas clean, neat, and ready for any challenge by using slow periods to tackle routine housekeeping needs. Boosted team success by working well with all members and cross-training in different positions and departments. Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations. Stayed on top of policy changes and promotions to better serve customers with current information. Engaged customers and build connections using positive, upbeat attitude. Helped management resolve customer concerns with proactive approaches based on retail knowledge. Continuously classified and filed records to keep the system efficient and all information organized.
References
Available upon request.
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