JW

JUDY WHITEHEAD

ad2853@r.postjobfree.com 423-***-**** Elizabethton, TN 37643

Adept at managing high patient volumes in busy hospital environments. Offering superior communication and planning abilities combined with a solid understanding of admissions policies, scheduling requirements, and financial procedures built over 19+ years in the field. Versatile Registration Representative with organized and systematic approach to managing admissions registrations. Effective at switchboard management, payment processing and medical records transmissions. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Astute Admissions Clerk brings strong background in health records and information management. Focused on security and performance in face of changing industry demands and regulations. Analytical in approaching database and recordkeeping problems to identify optimal improvements. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications. Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. MOUNTAIN EMPIRE SURGERY CENTER

Johnson City, TN

Registration Representative

12/2004 - Current

Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.

Monitored inventory levels for supplies; placed orders when necessary. Maintained confidentiality of protected health information according to HIPAA guidelines.

Reviewed patient information and verified accuracy of demographic data in order to register patients.

Welcomed patients to facility and assisted with registration sign-in process. Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.

Contacted insurance carriers to verify coverage, copays and deductible information for patients.

Scheduled appointments based on individual patient requirements and facility availability.

Worked with nurses and other clinic staff to process patients and direct to appropriate departments.

Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department. Sorted incoming documents, such as medical records, lab results, and referrals, ensuring that they were properly routed to the appropriate Summary

Experience

departments in a timely manner.

Adhered to department policies and procedures as well as established safety protocols.

Provided assistance during peak periods and special projects as needed. Verified patient eligibility for services through various online systems or by calling the insurance companies directly.

Advised patients of monies required to be paid prior to services. Scanned [Type] documents and insurance cards to include in patient charts.

Asked various questions from clients to obtain the information necessary for paperwork.

Met needs of physicians and other treating team members with timely retrievals of patient medical records.

Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist. Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.

Checked insurance benefits, received payments and provided receipts. Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols. Followed up with patients regarding outstanding balances on accounts while exercising discretion when necessary.

Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.

Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.

Processed daily reports including census report, aging report, collection report and charge entry report.

Compiled statistical data for monthly reports in accordance with departmental standards.

Registered patients for outpatient procedures and emergency services. Provided excellent customer service by answering inquiries and resolving any issues that arose.

Responded to incoming department phone calls and directed callers to appropriate team members based on need.

Kept processes moving along smoothly so that wait times were minimized to [Number] minutes.

Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.

Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.

Generated forms related to registration process such as release of information forms and financial responsibility forms. Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.

Maintained HIPAA compliance and integrity of hospital policies and procedures.

Gathered personal and insurance information from each patient. Gathered, verified, and processed patient paperwork. Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension. Answered questions about admissions, financial, and hospital policies. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Completed day-to-day duties accurately and efficiently. Exceeded customer satisfaction by finding creative solutions to problems. Hampton High School Hampton, TN

GED

04/1999

My favorite this to do is camping with my family and friends. I love crafting. I like going to estate sales to find unique things. Love to cook for family and friends.

References available upon request.

Education and Training

Activities and Honors

References

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