SHIRELL LEWIS

Tampa, Florida

813-***-****

ad2850@r.postjobfree.com

Motivated IT professional with over 9 years of experience in portable computing systems, desktop and server platforms, systems integration, and client support. Possesses strong interpersonal and communication skills, comfortable interacting with senior-level management, customers, and corporate vendors. Adept at leveraging a diverse set of technical skills, including Microsoft Office, Access, Google

Suite, and proficiency in customer-focused problem-solving.

EDUCATION:

CompTIA IT Foundations+

New Horizons Tampa, FL

2024

CompTIA A+

New Horizons Tampa, FL

2024

CompTIA Network+

New Horizons Tampa, FL

2024

CompTIA Security+

New Horizons Tampa, FL

2024

CompTIA Cybersecurity Analyst+

New Horizons Tampa, FL

2024

-Courses Completed -Certifications Pending

Bachelors – Public Safety &

St. Petersburg College St. Petersburg, FL

2020

Administration

TECHNICAL COMPETENCIES:

Computer Troubleshooting & Repair Microsoft Windows Google Android Apple iOS Windows Server Google Chrome Google Workspace Microsoft 365 Cisco Routers and Switches LAN Firewall

PROFESSIONAL COMPETENCIES:

Troubleshooting Microsoft Office Access Internet Applications Cloud Management Social Media Experience Project Management Maintaining servers, routers, and PCs Communication Leadership Management Multitasking Attention to Detail Time Management Analytical Skills

PROFESSIONAL EXPERIENCE:

Provider Data Configuration Specialist Aflac D&V Tampa, FL 11/2019 – 09/2023

Utilizes Argus systems (Aldera and Acuity) to create and maintain provider records in Argus databases to ensure timely and accurate provider payments.

Manage the daily ticket queue in Aldera, resolving 80+ errors per day, ensuring the accuracy of provider information and data entry during provider setup.

Uses excellent research skills to verify missing information and ensures that all tickets are documented accurately.

Works cross-functionally with contractors and other areas throughout the company to ensure timely and accurate processing.

Data Loading Analyst Optum Tampa, FL 10/2018 – 11/2019

Leveraged additional loading systems (NDB / Facets) to determine proper loading procedures, achieving a greater understanding of the loading process and complexity.

Maintained an average of 97% accuracy when processing new provider data and changes to existing data, ensuring providers are correctly paid for their services by performing daily quality checks and maintaining a record of issues. Compiled, reviewed, and interpreted information from multiple sources, including spreadsheets and input from personnel, and produced a report that was used to show relevancy and differences between the sources.

Successfully loaded provider data into the Provider Information Management System (PIMS) with +99% accuracy and +90% efficiency.

Configuration Analyst Beacon Health Solutions Tampa, FL 05/2019 – 09/2019

Performed contract loads by researching, loading, and auditing provider data into the health Axis system, resulting in an efficiency of 99% accuracy.

Ensured the accurate and timely loading of information through appropriate research, which included: initial loads of provider demographics, vendor information, terminations, researching, and making appropriate adjustments, by working independently while understanding the need to communicate and coordinate work efforts with other staff.

Successfully worked with IT, business, and project managers to resolve outstanding issues and discrepancies, resulting in the project team’s ability to complete and deliver the product on time for optimal business impact.

Demonstrated in-depth knowledge of the software and hardware used in the configuration management process.

Customer Service Representative Cycle Hop LLC Tampa, FL 07/2018 – 12/2018

Provided customer service by using troubleshooting skills to repair non-responsive bikes.

Responded to customer problems or complaints by providing effective solutions, resulting in a 50% increase in retention rate. Completed 95% of jobs in time with less than 2% of unresolved customer complaints by answering questions, contacting customers with updates, referring customers to appropriate personnel, and collecting deposits, payments, and fees.

Demonstrated exceptional customer service skills by maintaining a positive attitude, displaying patience, and providing exceptional support to all customers.

Customer Service Representative Health Plan Services Tampa, FL 08/2017 – 06/2018

Answered calls at an average of over 30 calls per day, with a 95% customer satisfaction rating, providing customer service for Medicare and individual health insurance using a salesforce CRM.

Resolved issues from over 100 customer interactions per day, by taking payments and updating demographics, escalating concerns for review, and initiating an investigation of a claim.

Answered general questions about customer loans, and researched account credit information documents using Google Docs to ensure compliance, which resulted in a 98% accuracy rate in the first week.

Enrolled customers in various states into individual and Medicaid plans with 100% accuracy by researching procedure codes on fee schedules to determine if services are covered.

Customer Service Representative EPIQ Systems Inc. Tampa, FL 07/2017 – 08/2017

Answered customers' questions about their credit protection accounts, resulting in enrollments into the credit protection program, by contacting customers by mail and phone.

Made outbound calls to customers concerning their accounts, answered questions, resolved complaints, improved customer satisfaction, and retained business.

Prepared contracts or other transaction documents, resulting in a 15% increase in the number of documents prepared.

Examine financial records. Advise financial matters and assess account status of clients.

Data Entry Clerk Time Inc. Tampa, FL 11/2016 – 04/2017

Provided customer service and placed magazine orders in a timely manner by answering questions, replacing orders, and working on spreadsheets.

Checked data for recording errors, compiled documentation, and reviewed data integrity to ensure accurate reporting.

Documented data into an online system, verifying the accuracy of financial or transactional data, ultimately reducing the number of errors in the system by over 50%.

Maintained operational records and office equipment by following admin procedures and using word processing, spreadsheet, and database software.

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