Guadalupe Perry

**** ***** *****

Unit ***

Schaumburg, IL 60173

630-***-****

ad284y@r.postjobfree.com

SUMMARY :

Business professional offering years of diversified experienced in customer service, purchasing buyer/ procurement and inventory control. Dispatching in a 7x24 Call Center. Dedicated excellent communication and with strong problem solving skills, dedicated to achieving any task at hand as well as surpassing company expectations. Able to focus on projects, lead teams and develop rapport with customers and co-workers based on knowledge, professionalism and integrity. SKILLS/QUALIFICATION:

Windows, Word, Excel, Access, Lotus Microsoft. Software Knowledge: SAP, Windows, Oracle, Vantive, Data entry, Bruning/AS400, Cargo Spot, Cisco Technologies, Solomon and EOS. EXPERIENCE:

Weber Packaging, Arlington Heights, IL 1/2023 – 6/2023 Customer Service Specialist

Executes customer orders accurately and efficiently in company system/s

Worked with Sales to verify pricing discounts

Contact customers with issues/verification

Worked with Pricing Department/ Worked with Sales to verify pricing discounts

Worked with New Account Maintenance Department

Contact with Logistics to verify inventory

Encore Event Technologies, Arlington Heights, IL 9/2019 – 9/2020 Accounts Payable

Posts customer payments by recording cash, checks, and credit card transactions.

Posts revenues by verifying and entering transactions

Updates receivables by totaling unpaid invoices

Verifies validity of account discrepancies

Resolves valid or authorized deductions by entering adjusting entries

Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report

Accomplishes accounting and organization mission by completing related results as needed Addison Group, Schaumburg, IL 2019 – 9/2019

Accounts Payable

Post payments to accounts from checks and credit cards.

Research credit card transactions and receipts.

Set up payment, credit and debit memos batch/s

Perform other duties as required to support Accounting Department. Maestro International Cargo LLC, Chicago, IL 2018 –12/2018 Front Counter Agent

Complying with company’s Standard Operating Procedures (SOP) and policies

Conduct customer service in person and by phone regarding flight verification, payment, as well as Customs Clearance/s

Preparing airline, U.S. Customs documentation & in house paperwork accurately

Verify and maintaining/processing of import and export cargo documents

Handling/processing of Driver Acceptance and Delivery within TSA Regulations

General office duties as assigned by the Account or Department Manager Canon Solutions America, Inc. Itasca, IL (Formerly Océ North America) 2008-2016 Service Marketing Coordinator

Contacted customers offering new contracts to companies based on current open market cost

Processed contracts renewals for all commercial accounts

Managed all contracts for new orders

Processed purchase orders to all contract renewals to ensure proper billing

Generated new signature for new contracts as well as renewal quotes provided Canon Solutions America, Inc. Chicago, IL 2007-2008 General Services Administration/Customer Master Department

Processed contracts renewals for all government accounts and purchase orders to all the GSA accounts to ensure proper billing

Submitted invoices via WAWF (wide area workflow) for ALL GSA accounts

Communicate w/the Purchasing & Inventory Dept. (via-phone or e-mail) to resolve any issues regarding a PO related invoice

Issued credits to contracts to correct any discrepancies in the contractual cost

Setup vendors and personnel in our master file.

Maintain the filing and entry of the Fixed Asset account invoices

Created new addresses in our database to allow new orders to be process and deleted duplicate account information

Océ North America, Chicago, IL. 2001-2007

Operations/Order Entry Specialist II

Executed customer orders accurately and efficiently in SAP & OMSI /AS400 systems

Verified pricing on leased contracts, sales, rentals and trial machines

Created de-install requests to remove trial machines

Handled all billing disputes and communicated with the customer with a resolution

Created new contracts based on proposals/quotes

Entered meter counts provided by customer and issued credits/debits for customers

Created Pro-forma invoices to accommodate customers when requested

Worked with Sales/Logistics to ensure customer receives equipment in a timely manner EDUCATION: Harper College Palatine, IL General Business Course

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