VERONICA OTERO SANTOS

Trenton, NJ ***** 609-***-**** ad284g@r.postjobfree.com

Professional Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Problem solver, networker and consensus builder. Supportive Team Lead with 5 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity . Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Skills

Motivational Leadership

Shipment Processing

Task Delegation

Shift Coverage

Job Assignments

Warehouse Operations

Customer Relationship Development

Team Training

Employee Development

Behavior Identification

Desktops, Laptops and Mobile Devices

Team-Building Exercises

Employee Relationships

Software Deployment

Business Leadership

Improve Performance

Production

Forklift operation

Logging Paperwork

Optimizing Paperwork

Order picking and Processing

Inventory Staging

CPR training

Shipping Documentation

Work History

Custodian/ParTime 10/2022 - Current

Hopewell Valley Regional School District – Princeton, NJ Emptied trash cans and recycling bins to keep building clean and free of germs. Replaced and refilled paper towel and toilet paper dispensers for users convenience. Kept building spaces premises clean inside and outside. Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Moved furniture for cleaning and set up for special events. Reported damages and hazardous conditions to management for further action. Supervisor of Operations 11/2022 - 07/2023

DHL Supply Chain – Robbinsville, NJ

Identified and resolved unauthorized, unsafe, or ineffective practices. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Devised processes to boost long-term business success and increase profit levels. Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.

Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Coordinated individual duties after careful evaluation of each employee's skill level and knowledge. Resolved issues through active listening and open-ended questioning, escalating major problems to manager. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Interceded between employees during arguments and diffused tense situations. Kept high average of performance evaluations.

Built highly-efficient administrative team through ongoing coaching and professional development opportunities. Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch. Completed bi-weekly payroll for 20 employees.

Group Coordinator 08/2017 - 10/2022

DHL Supply Chain – Robbinsville, NJ

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Trained new team members by relaying information on company procedures and safety requirements. Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments. Supported staff with developing professional skills and abilities, uplifting team performance. Attended staff development meetings and workshops and applied information from those events into daily activities.

Delegated tasks strategically and monitored progress for timely completion. Monitored team performance to identify productivity improvement opportunities. Collaborated with cross-functional teams to maintain project progress. Developed and implemented performance monitoring systems to track team progress. Created and distributed departmental reports.

Monitored calendar and schedule and set up meetings and appointments. Order Fulfillment Associate 02/2016 - 10/2016

Amazon – Robbinsville, NJ

Selected and filled orders from stock to fulfill customer requirements. Received and reviewed new orders, located requested merchandise, and promptly initiated processing. Followed procedures at all times for personal and team safety. Conducted cycle counts and reconciled problems within distribution operations. Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Education

High School Diploma

Jaime A Collazo Dell Rio - Morovis, Puerto Rico

Languages

English

Professional Working

Spanish

Native or Bilingual

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