Customer Service Digital Marketing
Resume:
Carl Jonathan Solano
** ****** ***** ***** ***, St Augustine, Trinidad, WI Phone: +1-868-***-****
Email: ad283m@r.postjobfree.com/ad283m@r.postjobfree.com Profile
● Customer-focused professional with over 6 years of experience in customer service, support, and digital marketing. Skilled at resolving conflicts, exceeding expectations, and delivering exceptional service in person and remotely.
● Highly motivated and adaptable, eager to learn new technologies and contribute to team success. Proficient in multitasking, prioritizing, and meeting deadlines in a fast-paced environment.
● Strong technical skills: Expert in computer troubleshooting and repair, network infrastructure, web design (Wordpress, Shopify, Wix), customer support software
(Zendesk, Tiido), and point-of-sales systems (Lightspeed, LANKAR). Skills
● Customer service: Conflict resolution, active listening, problem-solving, detail oriented, exceeding expectations, written and verbal communication.
● Technical skills: Computer troubleshooting and repair, network infrastructure and CCTV installation, CCTV monitoring and troubleshooting, web design and development, customer support software, point-of-sales systems.
● Creative skills: Copywriting, music composition and production, sound design, voice-over, audio-visual arts.
● Other skills: Project management, content creation, social media management, inventory management, employee management, Google Digital Garage Fundamentals of Digital Marketing Certification.
Education
Oxford Home Study Centre
Dec 2023- Jan 2024 : Customer Service Certification (Short Course) Berklee Online (Berklee College of Music, Boston)
Ongoing: Music Business & Artist Development
Trinity School of Music, London
2013 – 2015: Music Theory Grade 2
Google Digital Garage
Jan-April 2019: Fundamentals of Digital Marketing (Certificate) Southern Academy of SDA
2007 – 2012: CXC (O Level-General Proficiency)
● Mathematics
● English A
● Principles of Business
● Principles of Accounts
● Social Studies
Experience
Tommy’s Brewing Company Limited (Inventory Manager, Nov 2023 - Present)
● Monitor stock levels of food, beverages, and supplies.
● Implement ordering procedures to ensure efficient restocking.
● Analyze past usage data to optimize inventory levels and minimize waste.
● Conduct regular inventory audits to maintain accuracy and identify discrepancies
● Organize and maintain the storage area for efficient stock access.
● Ensure proper storage conditions to preserve product quality.
● Coordinate deliveries and manage returns with suppliers.
● Generate accurate inventory reports for management and accounting.
● Maintain compliance with all applicable food safety regulations.
● Implement and adapt to new inventory management systems and technologies. Solace Systems (Project-Based Contractor, October 2021 - Nov 2023):
● Provided remote customer support, addressing inquiries and resolving issues promptly and efficiently.
● Developed and maintained websites using various platforms, ensuring optimal functionality and user experience.
● Managed social media accounts, creating engaging content and building brand awareness.
● Produced professional audio and video materials for marketing and promotional purposes.
● Supported business development initiatives, managing client accounts and executing marketing campaigns.
Clients Managed : Zantech Ltd, Island Planters Ltd, Amalgamated Security Services Ltd, Sookhai Diesel Ltd, Vary Medical Ltd, ANP Distribution Limited, Trinidad Salt Company Limited, Trini Optical Ltd.
Thermo Dynamics Limited (Digital Marketing Manager, Customer Support & Marketing Assistant, July 2020 - January 2022):
● Delivered exceptional customer service via phone, email, and chat, achieving high satisfaction levels.
● Developed and managed content for multiple digital channels, including website, social media, and email marketing.
● Produced and optimized digital ads, managing PPC campaigns and tracking performance.
● Assisted with inventory and employee management tasks. Ron's Automotive Marketing Limited (Digital Marketing, Customer Relations & Administrative Assistant, September 2016 - March 2020):
● Acquired extensive knowledge in customer service, point-of-sales systems, and digital marketing.
● Managed client accounts, providing responsive communication and exceeding expectations.
● Created content and produced digital ads, promoting clients' products and services.
● Led teams to implement various solutions, resulting in increased customer satisfaction and sales growth.
Phoenix Bar & Lounge (Bartender/Shift Supervisor June 2015 - September 2016)
● Bartender/Shift Supervisor.
● Managed bar setup, food preparation, and cleanliness.
● Provided excellent customer service and efficiently fulfilled orders.
● Prepared drinks, maintained inventory, and secured premises.
● Successfully organized weekly events and niche parties. Siparia West Secondary School (OJT) (September 2013 - June 2015)
● Music Education On-the-Job Trainee.
● Assisted in teaching music classes, including band, choir, and orchestra.
● Led music lessons, activities, and performances.
● Graded student work and collaborated with teachers to enhance the learning environment.
● Initiated a community music outreach program.
References
Nicholas Dass
Director, Solace Systems Limited
ad283m@r.postjobfree.com
Ejaz Rasool
Director/CEO, Thermo Dynamics Ltd.
ad283m@r.postjobfree.com
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