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Customer Service Representative

Charlotte, NC
January 31, 2024

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Jada Artis

A little about me Charlotte, NC *****


I am a dedicated hard working woman who is willing to put my best foot forward in efforts of delivering my best . I am reliable, dependable, and want to continue to grow in life within the future of my opportunities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Credit card transactionsspecialist / CSR

Bank of America - Charlotte, NC February 2023 to Present

Handling clients needs and wants, balancing accounts, managing doc

Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.

Informing customers about bank products and services.

Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.

Maintaining and balancing cash drawers and reconciling discrepancies.

Handling currency, transactions, and confidential information in a responsible manner.

Using software to track bank information and generate reports.

Following all bank financial and security regulations and procedures.

Customer Service Representative, Iqor

iQor - Charlotte, NC

October 2022 to March 2023

Answering inbound calls assisting with all services required, managing quality scores, maintaining a professional yet assisting atmosphere for all customers and coworkers

Serves customers by providing product and service information and resolving product and service problems.

Resolve customers' concerns and answer customers' questions to your best ability.

Maintain a positive attitude and calmly respond to customers' complaints.

Customer Service Representative

Circle K - Charlotte, NC

January 2021 to February 2022

I worked with customers handling hospitality, stick with product, money management and counting and also computer service

Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.

Re-scheduling patient appointments as required via telephone calls and written notification to patients.

Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.


Community college

Central Piedmont Community College August 2022 to December 2022

High school or equivalent

West Charlotte High School - Charlotte, NC February 2020 to June 2020


Team Member

Customer Service




Cash Handling



Team Work



Computer skills

Retail sales



Search engines

Google Docs


Microsoft Office

Microsoft Outlook


Microsoft Excel

Additional Information

I'm very respectful, nice, I have expectations of myself that I want to meet everyday and I love to put smiles on customers faces

Contact this candidate