Project Manager Customer Service
Resume:
Jennifer Burleson
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Runaway Bay, Texas
*****************@*****.***
SKILLS
• Self-Starter
• Project Tracking
• Data Verification
• Document Management
• Team Management
• Document Preparation
• Office Organization
• Meeting support
• Microsoft Word
• Microsoft Excel
•
EXPERIENCE
March 2021 – January 2024
Supplement Team • RKG Roofing & Construction
• Submit estimate/supplements to different insurance providers per claim
• Discuss estimates & supplements with the adjuster to determine what is insured is owned
• Submit supporting documents/photo reports
• Followed up with adjusters er the stage of the claim
• Scheduled meetings with Adjuster & Project Manager
• Follow up on status of estimates & supplements
• Submit invoices
• Followed up on payments being released to the customer
• Provided status to project managers per job (23 project managers)
• Weekly reports on all open claims
• Weekly supplement (profit increase) reports
• Top sales reports
• Handled collections
April 2016 – July 2021
Scheduler/Consult • Fine Art Tattoos
• Optimized organizational processes by effectively managing crew schedules.
• Acted as first point of contact and set appointments for prospective clients.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Monitored and optimized inventory and recorded materials as required.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Checked prices and calculated totals for accurate invoice processing.
• Handled complaints and questions and re-directed calls to other team members.
• Assisted team by making phone calls, copies and appointments.
• Established and maintained client rapport by utilizing quality customer service.
• Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
May 2018 – March 2021
Lead Tech • Sarah’s Cleaning Service
• Accounting - payroll
• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
• Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut workflow downtime and maximize revenues.
• Developed and actualized policies and procedures to promote occupational health and safety best practices.
• Managed, fixed and maintained up-to-date knowledge on company App.
• Mentored junior technicians in maintenance, repair and reporting duties.
• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
• Fostered relationships with internal and external customers.
• Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
January 2016 - May 2018
Dispatch/Scheduler • All American door & Docs
• Optimized organizational processes by effectively managing crew schedules while adhering t contractual restrictions.
• Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
• Acted as first point of contact and set appointments for prospective clients.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Monitored and optimized inventory and recorded materials as required.
• Checked prices and calculated totals for accurate invoice processing.
• Generated department orders and accompanying documentation.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Established and maintained client rapport by utilizing quality customer service.
• Set appointments with salespeople and potential customers.
• Collected payments from clients and updated account balances.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Scheduled and confirmed appointments and meetings for senior management team.
• Answered phone calls and answered question form potential customers.
• Addressed client inquiries and updated database information.
• Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
ADDRESS
Keller TX
EDUCATION
High School Diploma
James Bowie High – Arlington, TX
AAS, Office Technology Professional
TCC – Fort Worth
PHONE
Contact this candidate