Customer Service Representative

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Shoaib Muhammad

Istanbul, Turkey ******.***@****.*** +905********* in/shoaibsmd

EDUCATION

Master of Business Administration

Altinbas University • Istanbul, Turkey • 2023

Bachelor of Business Administration

Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology • Karachi, Pakistan • 2017 EXPERIENCE

Credit Marketing Officer

Habib Bank Limited October 2022 - September 2023, Istanbul, Turkey Conducted in-depth analysis of financial statements, credit reports, and customer profiles to evaluate creditworthiness and establish credit limits for both new and existing customers, managing a portfolio size of approximately USD ~20 million.

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• Proactively nurtured and maintained existing 15+ customer relationships while actively pursuing opportunities to optimize profitability.

• Delivered exceptional financial, banking, and advisory services to ensure high levels of customer satisfaction.

• Prepared comprehensive 12 credit proposals by leveraging financial, management, and industry analysis, resulting in deal closures.

• Cultivated effective relationships with both internal and external stakeholders, facilitating a seamless transaction process.

• Developed data models and task-tracking solutions to analyze department and portfolio performance. Senior Sales Consultant

Blink Real Estate Consulting June 2021 - June 2022, Istanbul, Turkey

• Converted high-quality 500+ leads monthly through cold-calling, email campaigns, and social media marketing efforts.

• Led client meetings, successfully finalizing sales for the company with a portfolio size of USD 1.2 million.

• Implemented and provided training on CRM systems, delivering comprehensive sales training to the entire call center team.

• Collaborated with a third-party creative agency to actively contribute to the development of marketing content. Expanded the company's project portfolio with 100+ properties by cultivating strong relationships with marketing companies and their sales teams.

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• Expertly trained and inspired the call center team to achieve targets and established a robust sales pipeline. Associate

JSBL Investment Banking Group January 2019 - September 2020, Karachi, Pakistan

• Prepared compelling pitch presentations, term sheets, financial models, and materials to secure investment banking mandates.

• Collaborated seamlessly with cross-functional teams to provide client-centric solutions, ensuring efficient execution of 10+ transactions.

• Cultivated robust relationships within the corporate sector, actively identifying and securing new business opportunities. Served as a pivotal liaison between borrowers, investors, legal counsels, syndicate banks, technical advisors, regulatory authorities, and other stakeholders involved in intricate transactions.

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• Conducted thorough monthly analysis of business unit and client performance, generating insightful reports.

• Provided mentorship and training to 5+ junior management trainees, analysts and interns within the department.

• Played a key role in the closure of multiple transactions, contributing to a cumulative deal size of approximately USD ~500 million. Analyst

JSBL Investment Banking Group February 2018 - December 2018, Karachi, Pakistan

• Assisted in the timely closure of 5+ transactions by coordinating with various stakeholders and ensuring adherence to deadlines.

• Conducted top-down company analysis for existing and prospective clientele to ascertain business potential.

• Analyzed industry fundamentals to gain insights into market dynamics and competitive landscapes.

• Developed comprehensive financial models to evaluate company performance and project future financial scenarios.

• Cultivated a deep understanding of 10+ clients' business models, strategies, and outlooks to tailor solutions effectively. Prepared 10+ investment memos, information briefs, and information memorandums to communicate key insights and recommendations to stakeholders.

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Management Trainee

JS Bank Limited June 2017 - February 2018, Karachi, Pakistan Completed a comprehensive 9 month Management Trainee program consisting of 3-month intensive classroom training sessions and 2 rotational assignments, each lasting 3-months, Corporate Banking and Investment Banking.

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• Engaged in 2 projects during rotational assignments to contribute significantly to daily operations.

• Provided innovative solutions to colleagues to facilitate their daily tasks effectively. CERTIFICATIONS

Solar PV & Financing

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH • 2019 Neuro Linguistic Programming (NLP) Short Certification Pakistan Institute of Management (PIM) • 2017

Fixed Income Investment & Trading Certification

Institute of Financial Markets of Pakistan • 2017

LANGUAGES

Urdu - Native

English - Advanced

Turkish - Conversational

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