Project Manager Customer Service
Resume:
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills • Skilled Project Manager • Team Trainer, Coach and Develop, Mentor • MS Office Suite Advanced User • Ability to work collaboratively with outside parties • Problem Solving Critical Thinker • Strong Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure • Ambition/Drive for Continuous Professional Improvement
EXPERIENCE
WAREHOUSE MANAGER
VIRIDI PARENTE / 2022 - PRESENT
Developed a startup warehouse operation. Manage schedules, oversee daily operations of warehouse with 10 employees, with a goal of hiring 10 more moving forward. I hire and train new employees, and handle discipline and termination as required. I used E-maintenance and MS Office for logistics and inventory reporting, transitioning to Odoo MRP concurrently. My changes to department processes have improved cross-functional training by 50%, I work daily with Sales and Customer Service to meet customer orders, simultaneously developing a logistics program for this startup.
LOGISTICS SUPERVISOR
GREENPAC MILL / 2021 - 2022
Manage schedules, and oversee daily operations of warehouse with 20 employees. I hire and train new employees, and handle discipline and termination as required. I use SAP and MS Office for logistics and inventory reporting. I manage inventory from the mill to offsite storage locations, then off to customers. My changes to department processes have improved cross-functional training by 20%, with a goal of 15% reduction in overtime expenses by the end of the 3rd quarter of 2022.
WAREHOUSE MANAGER
BRILL INC. / 2019 – 2021
Manage schedules, complete fiscal and complaint reporting, and oversee daily operations of warehouse with 20 employees. I hire and train new employees, and handle discipline and termination as required. I use SAP and MS Office for logistics and inventory reporting. My changes to department processes have improved cross-functional training by 30%, reducing overtime expenses by 9%. I work daily with Sales and Customer Service to meet customer orders, maintaining a Case Fill Rate of over 98% for more than 18 consecutive months. Most recently, I was given supervisory oversight for Production Planning and Material Scheduling, helping to better manage warehouse inventory levels for Materials, Packaging, and Finished Goods.
MATERIALS DISTRIBUTION SUPERVISOR
MERCY HOSPITAL / 2018 - 2019
Provided leadership and direction for a staff of over 20 personnel at Mercy Hospital of Buffalo to accomplish distribution of all materials throughout the hospital in coordination with hospital administration. Reorganized Central Supply Department per LEAN principles for increased efficiency, resulting in improved customer satisfaction. Participated in the development of and adherence to established budgets for labor and other departmental expenses.
OPERATIONS SUPPORT MANAGER
HORIZON HEALTH SERVICES / 2017 - 2018
Planned and directed the non-clinical operations of the Horizon Residential Detox Facility. Responsible for ensuring and improving the performance, productivity, and efficiency of organizational operations through implementation of effective methods and strategies. Oversaw the daily operational activities and coordinated the human and material resources of the programs. Created procedures and policies that ensured an outstanding patient and employee experience.
NON-EXPENDABLE SUPPLY TECHNICIAN
VA WESTERN NY HEALTHCARE SYSTEM / 2016 - 2017
Provided services in support of inventory control, storage, and distribution for healthcare system with over $400MM budget. Determined stock replenishment levels for centrally controlled items. Maintained complete and accurate electronic and manual records to perform cataloging and supply identification. Reviewed and edited requisitions for completeness, accuracy, and compliance with federal regulations.
COMMUNITY RELATIONS LIASION
VETERANS ONE-STOP CENTER OF WNY / 2013 - 2016
Provided integrated transition services to veterans and their families in collaboration with community partners in nonprofit environment. Assisted in developing community outreach programs to build coalitions which included public input and outreach to cement the Center’s role as a major regional partner in veterans’ issues. Increased clients served by over 300% through the development and implementation of successful marketing strategies and program. Utilized community resources to minimize advertising costs and maximize public visibility.
QUARTERMASTER WARRANT OFFICER
NEW YORK NATIONAL GUARD & US ARMY /
ENLISTED 1982 – RETIRED 2013
Held various roles in my rank, including Property Accounting Officer, Battalion Operations NCO (Commander’s Attaché), Unit Supply Sergeant, and Hazardous Materials (N.B.C.) Specialist. I began my career as an Army Medical Laboratory Technician, and took on successive roles gaining responsibility for personnel and materiel as I gained experience. Was hand-picked by my Commanding General, NYS National Guard, in 2009 for Warrant Officer Candidacy. Honorably Discharged after completing over 27 years of service.
EDUCATION
MASTERS IN BUSINESS ADMINISTRATION
MEDAILLE COLLEGE, BUFFALO, NEW YORK
BACHELORS, BUSINESS MANAGEMENT AND ECONOMICS
SUNY EMPIRE STATE COLLEGE, SARATOGA SPRINGS, NEW YORK
LABORATORY TECH CERTIFICATION, MLT ASCP BOR
ACADEMY OF HEALTH SCIENCES, US ARMY
RENÉE DEROUCHE
EXPERIENCED TEAM AND PROJECTS MANAGER
PROFILE
Retired Army Warrant Officer with over 30 years of experience providing leadership, training, and administrative support. I’ve worked with teams from 4 people to over 50 staff members. I like building strong teams that get the job done efficiently, and I am great at coordinating with other departments and senior management to complete projects. I possess strong multi-tasking skills, with the ability to simultaneously manage several projects and schedules, even when they have conflicting priorities. I excel as a public-facing point person for clients, customers, vendors, and service providers, and I’m efficiency focused and budget-conscientious.
Concentration in Logistics, Supply Chain Management and Warehousing.
CONTACT
ad2807@r.postjobfree.com
www.linkedin.com/in/renee-derouche-mba-736843145/
141 Borden Road
Depew, New York 14043
ACTIVITIES AND INTERESTS
Theater • Cycling • Art • Hiking
• Fishing • Travel
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