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Customer Service Care

Charlotte, NC
January 30, 2024

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Naomi Rawlings

Boiling Springs, SC *****


To obtain a professional position in a place where my knowledge and experience can be utilized to provide excellent customer service, as well as, enhance my skills to be proficient in customer care. Authorized to work in the US for any employer

Work Experience

Customer Service Case Manager


August 2023 to December 2023

• Take incoming calls from clients who have issues with repairs

• Assist clients with getting parts, expediting parts, ordering parts

• Assist and process application for financial assistance for repairs

• Assist and process Buyback process

• Support client throughout with needs for repair

• Contact Dealerships, rental services and any other needed step to assist client with repair of their vehicle.

• Keep accurate records of all information given, all contacts made and follow-ups.

• Provides additional support to the case management team as needed

• Performs other related duties as assigned

Finance Clerk

City of Gaffney - Gaffney, SC

June 2023 to August 2023

• Open cash drawers daily

• Answer incoming calls

• Assist with customers in office

• Process business licensing and permits

• Process payments

• Keep all records updated

• File all documents properly

• Assist with accounts payable and accounts receivable

• Assist other team members with office duties as needed

• Account for all court monies daily

• Account for all deposits daily

Payroll Administrator

Nextech - Melbourne, FL

March 2023 to June 2023

• Process all payroll, vacation time, scheduled time off

• Process all PO for technicians

• Answer phones and other office duties

• Assist team members with any and all onboarding process, wage verification or employment verification

• Schedule employees time off

• Keep records of tax forms and paperwork

Customer Service Representative

Dal-Tile - West Melbourne, FL

April 2020 to March 2023

All office duties, handling orders, calls, customer pick ups and all showroom clients.

• Provided assistance to clients

• Answered phone and assisted clients with changes

• Assisted customers in person

• Maintained up-to-date knowledge of customer accounts

• Explained products and benefits

• Inventoried stock

• Operated the cash drawer

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

Customer Service Representative

Adecco - Melbourne, FL

October 2017 to March 2020

Assisting clients with purchasing needs

> Provide customer service skills to each client

> Tracking packages

> Operating multiple systems at once

Independent Contractor

Healthcare Services Group - Palm Bay, FL

April 2015 to September 2017


Home Health Care

> Cared for my grandfather with cancer

> Assisted with daily living activities

> Provided medication

Customer Service Representative

CitiFinancial - Greensboro, NC

June 2012 to March 2015

Customer Service Agent

> Provide customers with excellent service in a Financial Institution

> Answered all incoming calls; including sales, billing, payments and discrepancies.

> Handled any and all situations for credit cards

> Successfully handled customer complaints


Associate's degree in Applied Science in medical transcription Kaplan University-Davenport Campus - Davenport, FL Bachelor's degree in Psychology

University of Phoenix-Online Campus - Remote


• Call Center (10+ years)

• Customer Service (10+ years)

• CSR (10+ years)

• Customer Care

• Customer Support (5 years)

• Home Care (10+ years)

• Caregiving

• Meal Preparation

• Nursing

• Senior Care

• Cold Calling

• Laundry

• Personal Assistant Experience

• Medication Administration

• Dementia Care

• Alzheimer's Care

• Hospice Care

• Cleaning Experience

• Payroll (2 years)

• Office experience (10+ years)

• Payroll management (2 years)

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