Call Center Credit Collections

rochelle Parks

*** ******* ** *****, *** H*** Mobile #: 904-***-****

Jacksonville, Florida 32216 Email: ad27xu@r.postjobfree.com

SKILLS AND ACCOMPLISHMENTS

Extensive experience in Credit/Collections

Excellent communication and interpersonal skills

Knowledgeable with Microsoft Office and Teams

Proficient in Trux, MAS, Employee Console, Wave, Opus and CAAG

PROFESSIONAL EXPERIENCE

2008– 2023 Advanced Disposal Services/Waste Management CSR

Resolved customer inquiries through the inbound call center.

Handled Credit/Collections actions on delinquent accounts.

Effectively managed escalated customers

2005-2008 Brand Scaffold Builders AP/Payable

Managed Payroll of 100+ employees

Responsible for managing LOA records and employee files.

Organized and maintained filing system for all company records.

1993-2005 Parks Air and Heat, Inc Co-Owner

Managed Office and ordered supplies as needed for business operations.

Responsible for managing payroll records and employee files.

Handled all accounting as it related to customer accounts and receivables.

Dispatched workers as needed.

EDUCATIONAL BACKGROUND

1989 to 1990 FCCJ Marketing Courses

1988 Acadiana High School

REFERENCES AVAILABLE UPON REQUEST

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