Sales Consultant Customer Service

CHARLES AFFLITTO

S E N I OR S A L E S C O N S U L T A N T

P 727-***-**** E ************@*****.*** A Clayton, NC W LI – Chaly Afflitto PROFESSIONAL SUMMARY

Innovative Senior Sales Consultant with keen focus on business opportunities and building long lasting client relationships. Known for strong performance and continuous dedication. A real go-getter with a positive attitude and a commitment to exceeding sales goals. KEY SKILLS

PRODUCT AND SERVICE

KNOWLEDGE

OUTBOUND SALES

CALLING

MARKETING STRATEGY

BUSINESS OPPORTUNITY

DEVELOPMENT

CRM SOFTERWARE

RELATIONSHIP

MANGEMENT

DETAIL ORIENTATED

AWARDS

SALESMAN OF THE

MONTH EVER OTHER

MONTH 4 YEARS IN A

ROW

AVERAGED 4.9 OUT OF 5

CUSTOMER SERVICE

SCORE THROUGHOUT

ENTIRE CAREER

EXPERIENCE

November 2018 – December 2023

Senior Sales Consultant – Volkswagon Southtowne

Boosted sales revenue by developing and implementing effective sales strategies.

Established strong client relationships for increased customer loyalty and repeat business.

Expanded market share with targeted prospecting and lead generation efforts.

Improved team collaboration, streamlining communication to enhance overall efficiency.

Negotiated contracts with clients, securing favorable terms to drive profitability.

Organized and attended industry events, strengthening brand presence within the marketplace.

Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.

Provided exceptional customer service, addressing concerns promptly and professionally.

Exceeded Sales targets by 25 percent

Demonstrated advantages and features using the S.E.L.L technique

Up to date with all Market trends and competition

Detailed follow up on previous sold customers (Daily, weekly, monthly, yearly)

August 2016 – November 2018

Business Development Manager – Volkswagon Southtowne

Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.

Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.

Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.

Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.

Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.

Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.

Consistently achieved goal of 2 to 1 for appointments month over month

January 2013 – August 2016

Internet Sales Consultant – Brandon Honda

Boosted customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.

Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.

Increased overall sales revenue by consistently meeting or exceeding monthly targets by 25 percent

Established long-term relationships with clients, resulting in repeat business and increased referral rates.

Developed personalized sales strategies for each client, tailored to their unique needs and preferences.

Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for the company.

Participated in regular training sessions to continuously improve product knowledge and stay updated on new

offerings from the company.

Managed customer service inquiries and complaints for customer satisfaction.

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