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Independent Contractor Call Center

Location:
South Charleston, WV
Posted:
January 30, 2024

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Resume:

Nicole Rectenwald

**** ******* ******

South Charleston, WV. 25309

Cell 304-***-****

ad27v1@r.postjobfree.com

OBJECTIVE

Currently seeking to obtain employment in a challenging and exciting atmosphere in which I can continue gaining knowledge while applying the skills I have acquired through the course of my education and work experiences.

WORK EXPERIENCE

• LiveOps Independent Contractor December 2020 – present

Currently contracted with Netflix taking inbound calls and providing technical support to customers. Call Center.

• Aerotek/Mako Medical Independent Contractor January 2021 – February 2021

COVID specimen collection and processing.

• Top Shelf Pet Care Owner July 2018 – March 2020

Independently created, established and maintained a profitable pet care business in South Carolina, consisting of 3-5 employees, as well as a client base of 300+ customers. Oversaw daily operations. Managed marketing, bookkeeping, recruiting, payroll, scheduling, finances and revenue growth.

• Home Health LPN, Private Duty Nursing May 2014 – April 2016

Cared for a 91 year old woman with progressed dementia in her home following a fractured hip.

•Broadmore Senior Living Memory Care Coordinator January 2013 - March 2014

Managed a 23 bed memory care unit as well as the staff, also worked as the Assistant Director of Nursing. Duties included overseeing staff, hiring, terminating, training staff, care plan, meeting with family, overseeing the care of all residents, communicating with physicians and much more.

•Braley Care Home Assistant Administrator/Facility Manager March 2011 - January 2013

Overseen staff, discipline, interviews, hiring & termination, schedules, training & educating staff and families, evaluations, on call 24/7, covered shifts, wrote policies, prior authorizations, adhered to OHFLAC regulations, and acted as a liaison to families and residents.

•Medical Weight Loss LPN March 2010 - March 2011

Physician’s office. Administered/dispensed medications, triage, monitor weight loss, assisted patients with caloric/nutritional intake & education, administered injections, managed/supervised staff.

• Capital Medical LPN July 2007-December 2011

Agency. Worked in various facilities including physicians’ offices, wound care clinics, long term care facilities, mental health facilities, acute care, telemetry, med-surg, etc.

•Select Specialty Hospital LPN May 2008-August 2009

Long term acute care facility with specialty and critical patients requiring extensive care such as tube feedings, trachs, ventilators, extensive wound care, etc.

• Mountain State Medicine & Rheumatology LPN April 2007-May 2008

Physician’s office with two physicians, one rheumatologist and one internal medicine. Duties included IV infusions, injections, drawing blood for lab work, refilling medications, prior authorizations, scheduling, triage patients, preform EKG's, etc.

• CAMC Hopitals LPN December 2010-April 2007 & August 2010-February 2011

Worked at CAMC Teays Valley and Memorial hospitals. duties included administering medications, monitoring labs and vitals, dressing changes, wound care, telemetry monitoring, IV infusions, tube feedings, suctioning and respiratory care, ventilators, etc.

• Buckle Sales Associate. November 2001 – April 2003

Trendy & stylish retail clothing store, open & closed store, ordered product, assisted customers and promoted purchases by offer option, opinions & knowledge in efforts to increase commission wages.

EDUCATION

•Mountain State University LPN to BSN, RN, January 2007-May 2010

MSU lost its accreditation a few months prior to my graduation. Maintained a 3.98 GPA.

•Garnet Career Center LPN October 2005-November 2006

Obtained my Licensed Practical Nursing certification and graduated with honors.

• Winfield High School High School Diploma/GED August 1999-May 2003

General studies with many honors and AP courses.

REFERENCES

Emily Fowler 304-***-****

LaWanna Porter 614-***-****

McKenzie Murray 423-***-****

QUALIFICATIONS

• CPR, First Aid & ACLS Certified

• American Heart Association

• Microsoft Office

• Type 55 wpm



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