Profile Summary

A creative, self-motivated and service-minded professional with over four year’s exemplary service in the f&b service industry. With my ’Yes I can’ attitude, am committed to providing memorable, fast and accurate service to guests. Always paying detailed attention and having an approachable, cheerful and friendly attitude. Experienced in various settings; including an all-day dinning, banquets/conferencing and in-room dinning. Determined team player striving to deliver highest quality of service, who possess a long track record of working in various administrative roles, coupled with good micros knowledge and ability to communicate confidently at all levels.

Grace Anyango Okumu

Address: NAIROBI KENYA

Mobile: +254*********

Email: ad27sm@r.postjobfree.com

Marital Status: Single

Nationality: Kenyan

Languages Spoken: English and Swahili

Objective

Currently looking for a suitable position in an exciting and challenging environment, that offers significant opportunities for career progression. I am eager to make use of all the skills I have acquired over the years into growing my career, in a customer-focused team liked yours. Core competencies

• Exceptional customer service; proactively contribute to the dinners’ overall memorable experience.

• Outstanding beverage service and knowledge.

• Collaborate with other departments to ensure timely and quality services.

• Ensured smooth running of the breakfast buffet and timely refilling of food and beverages if needed; and explain to all guests of the contents on the buffet to ensure 100% satisfaction.

• Pioneered and coordinated the meeting and events on the hotel conferencing rooms.

• Daily cash reconciliation, and vast micros knowledge; at the close of the shift all the stock and micros read should match and cash handed to the night manager.

• Telephone etiquette.

• Shift management and proper hand over to the next shift.

• Inventory control and stock ordering.

• Brewing and making different coffees.

Education

Diploma in Hotel Management (Nairobi Aviation College) 2014 - 2015 Kenya Certificate of Secondary Education 2007 – 2011 Kenya Certificate of Primary Education 1998 – 2006 PROFESSIONAL EXPERIENCES

Company: Pete’s Connected Coffee

Position held: Restaurant Supervisor

Time frame: September 2021-present

Achievement: preopening TEAM

Company: Alila Jabal Akhdar (By Hyatt) SULTANATE OF OMAN \ml< Position held: Hostess cum F&B Captain

Time frame: December 2019 – June 2020

Company: Radisson Blu Hotel Apartments Dubai Silicon Oasis[Dubai) Position held: Waitress and banqueting coordinator Time frame: September 2017 - December 2019

Achievement: Preopening TEAM

Company: Radisson Blu Hotel Ajman (Dubai UAE)

Position held: Waitress

Time frame: March 2016 - August 2017

Achievement; Preopening TEAM

Company: Serene Valley- Kenya

Position held: Housekeeping attendant

Time frame: January 2013 - December2014

UAE Certification

YES I CAN! TRAINING: Radisson Blu Hotel Apartments DSO 23November2017

BASIC FIRST AID CPR AND AED: Valpas safety & Testing Services 28 November 2017

BASIC FOOD HYGINE: 2017

Professional Reference

Name of Reference: Siddhartha Sattanathan

Name of Company: RADISSON HOTEL GROUP

Position: General Manager

Contact Number: ad27sm@r.postjobfree.com

Name of Reference: Peter Owiti

Name of Company: PETE'S Connected Coffee

Position: General Manager

Contact Number: ad27sm@r.postjobfree.com

Contact this candidate