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Patient Care Customer Service

Ballenger Creek, MD, 21703
January 30, 2024

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Doris Danquah

***** ***** **** ****** *** *** Germantown, MD 20876


Professional Summary:

Compassionate Certified Nursing Assistant who is also trained as a Patient Care Technician and Geriatric Nurse Assistant. Possesses exemplary patient, and customer service skills and has demonstrated knowledge of venepuncture techniques, EKG essentials, nursing ethics, and professional codes of conduct. Excellent communication and time management abilities with an acute understanding of medical terminology, infection control procedures, and quality assurance support. Adapts readily and has proven ability to work in a diversified environment across team structure cultures with minimal supervision. Skills:

Hospital Experience


Critical Care Experience (10+ years)

Vital Signs (10+ years)

Triage (5 years)

ICU Experience (10+ years)

Senior Care (10+ years)

Medical Terminology (10+ years)

Laboratory Experience

Documentation review (10+ years)

Computer literacy

Basic math (2 years)

Child & family counseling

Patient Care (10+ years)

Epic (10+ years)

Cerner (10+ years)



Medication Administration

Home Health (3 years)

Caregiving (10+ years)

Communication skills

Phlebotomy (4 years)

Home Care (6 years)

Insurance Verification

Autism experience (2 years)

First aid

Acute care (10+ years)

Venepuncture (8 years)

Experience Administering Injections (5 years)

EMR Systems

Medical Office Experience


High School Dompoase Senior High School- Dompoase, Ghana Aug 1989 Professional Experience:

Kaiser Permanente Gaithersburg Medical Center- Gaithersburg, MD Jun 2018 to Present ER Tech (PRN 24hrs/week)

I have 27 years of working in acute care settings.

Taking care of the elderly and working in the emergency room, checking patients’ blood sugars, inserting IVs, checking patient KEG, and reporting any abnormal findings to the registered nurse.

Provided exceptional patient care, including assisting with activities of daily living, obtaining specimens, taking vitals, and maintaining a safe environment for the patients.

Assisted with dietary needs and patient feeding – if necessary.

Maintained sanitation of the patient’s bed linens and room, to include emptying bedpans or urinals.

Monitored patients and recorded observations; and reported to licensed nursing staff patients’ progress and concerns.

Documented actions by completing forms, reports, logs, and records.

Assisted patients with mobility, including lifting, turning, and transferring from bed to wheelchair. MedStar Southern Maryland Hospital Center - Clinton, MD Jan 2011 to Sep 2021 Patient Care Technician (Full time 36 hrs/week)

Assists medical and nursing staff with procedures and/or tests and patients with Activities of Daily Living


Performs specific care activities such as specimen collection, phlebotomy, intravenous (IV) catheter insertion, Bladder Scan, electrocardiography (EKG), and documentation in the health record.

Compliant with HIPAA regulations at all times.

Supported and promoted an environment that was conducive to quality customer service.

Responded to every emergency situation according to hospital policy.

Practiced flexibility by assuming the role of administrative assistant when needed.

Properly documented all procedures as required and without error.

Stock supplies in IV carts, patient rooms, and trauma bay when possible.

Must be able to stay involved and engaged with surroundings to be familiar with urgent situations as they arise.

Reason for the gap: took personal time off- Germantown, MD Apr 2010 to Dec 2010 San Gabriel medical center - San Gabriel Valley, CA Feb 1992 to Mar 2010 Patient Care Technician/Certified Nursing Assistant

Assist in patient care under the direct supervision of MD, RN

Performs phlebotomy, ekgs, vitals, specimen collection, patient transport, splints, CPR, rapid response

Documents all interactions and procedures performed on patients within the scope of practice.

Is readily available to assist in all aspects of patient care in a Level I Trauma facility

Monitor vitals, EKG, and blood sugar levels

Responsible for setting up suture trays, cleaning and turning over rooms

Transport patients to and from hospital floors

Assist other doctors/nurses with a variety of medical procedures

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