JEANNY ALCANTARA

PROFESSIONAL SUMMARY

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

SKILLS

Cash Handling

Drawer Management

Customer Service

Merchandise Restocking

Guest Services

Product Merchandising

Customer Complaint Resolution

WORK HISTORY

04/2015 to 11/2019 Customer Service Cashier

S&R Membership Shopping – Philippines

Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Streamlined the checkout process for faster service and improved customer experience.

Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Collaborated with team members to ensure smooth operations during peak hours. Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

04/2013 to 04/2015 Cashier

Chowking – Philippines

Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Streamlined checkout process for increased efficiency and reduced waiting times. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Promoted store promotions and incentive programs to increase overall sales revenue.

EDUCATION

Associate In Hotel Restaurant Manager

Montessori Professional College - Philippines

LANGUAGES

English

Elementary

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