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Customer Service

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
January 30, 2024

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Resume:

VRYHEID

Cellphone: (074-***-****

e-mail: ad27qw@r.postjobfree.com

*** *** ******, *********, *******, 3100

CURRICULUM VITAE – HLENGEKILE NOSIPHO LINDELWE MAGAGULA PERSONAL DETAILS

Surname : Magagula

First Name : Hlengekile

Date of Birth : 21/11/1990

Languages : IsiZulu, English and IsiXhosa

Nationality : South African

Ethnicity : African

Gender : Female

Residential Area : Vryheid

Notice Period : Immediately

Relocation : Willing to relocate

EDUCATIONAL QUALIFICATION

Secondary Institution : Sunnydale Secondary School Qualification : Senior Certificate (Matric Certificate) Year Completed : 2008

TERTIARY QUALIFICATION

Institution : Damelin College

Qualification : Aviation Support Training (Cabin Crew) Year Completed : 2010

COMPUTER LITERACY

• Typing.

• Email communications.

• Creating and managing spreadsheets.

• Using databases.

• Working with word processing documents.

VRYHEID

Cellphone: (074-***-****

e-mail: ad27qw@r.postjobfree.com

510 5TH Avenue, Bhekuzulu, Vryheid, 3100

• Online research.

• Microsoft Office tools.

SUMMARY

Hlengekile is a competent person who possesses excellent presentation skills, a high level of motivation, problem-solving ability, clear communication skills, and self-belief, with a strong track record of delivering exceptional customer service. She possesses a sociable nature, proficient communication skills, and the capability to handle a fast-paced work setting while having the capability to establish and nurture constructive relationships with co-workers and patrons through a true intention to grasp their necessities and help. At the moment, she is on the hunt for a chance to advance her career, refine her abilities, and sustain her high- quality performance for a company.

CAREER CHRONOLOGY

Company Name : Uitenhage Renal Care

Period : March 2021- March 2022

Position : Admin Clerk

Reason for Leaving : Retrenchment

Job description

• Scheduling a medical appointment with a doctor.

• Renewal of prescriptions for patients.

• Sorting documents.

• All tasks related to administration were carried out. Company Name : Pool Pond Spa

Period : May 2020 - January 2021

Position : Shop Manager

Job description

• Making sure that the store operates efficiently.

• Ensuring that every member of the staff fulfils their responsibilities.

• Counting money

• Preparing quotes

• Handling all inquiries and grievances from customers

Company Name : Bidair (Mango)

Period : December 2018- August 2019

Position : Check-in Agent

Job description

• Inspecting all documents related to travel.

• Verifying the identity of travellers and inspecting their luggage.

• Issuing flight tickets

Company Name : Qatar Airways

Period : May 2015- July 2016

Position : Senior Agent (Grade 4)

Job description

• Checking all travel documents

• Checking up on passengers and baggage

• Issuing boarding passes

• Boarding flights

• Transfer desk

Company Name : Qatar Airways

Period : May 2013 - April 2015

Position : Customer Service Agent (Grade 3)

Job description

• Provide assistance for people who are checking-in

• Making reservations

• Rebooking of flights

• Checking in baggage

• Escort passengers to the boarding gate

• Answer any questions that passengers may have.

Company Name : Electoral Commission of South Africa Period : April 2011- May 2011

Position : Special votes Data Capturer

Job description

• Capturing voters’ information

SKILLS

• Computer Skills

• Report Writing Skills

• Communication Skills

• Problem-solving Skills

• Conflict Resolution Skills

• Negotiating Skills



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