HIGHLIGHTS OF SKILLS

Experience performing quality customer service.

Adept at performing all aspects of hotel, and resort housekeeping efficiently.

Expert in providing superior customer service and developing excellent interpersonal relationships with customers and coworkers.

Analytical thinking is aimed at addressing and resolving problems in a proactive manner and the ability to stay attentive.

Patient, non-judgmental and willing to learn.

Demonstrates ability to effectively manage time, multitask, and work successfully under pressure.

WORK EXPERIENCE

The Westin Trillium, Blue Mountain Resort, ON 2022

Housekeeping Room Attendant

Provided exemplary customer service by meeting our four service promises: engaging each guest, providing enthusiastic and friendly service; anticipating guest needs; and taking ownership.

Performed essential duties of the daily housekeeping services in assigned units and common areas to standard, within specified time limits.

Cleaned guest rooms including making beds, changing linens as required, cleaning and sanitizing bathrooms and kitchens, dusting, vacuuming, placing furniture in the original position and replenishing amenities.

Cleaned the bathroom inside the guest room including cleaning and sanitizing (horizontal and vertical), all sinks, faucets, vanities, tubs, showers, walls, and toilets.

Cleaned the kitchen inside the guest room including loading/emptying the dishwasher, cleaning, and sanitizing (horizontal and vertical), all sinks, taps, dishes, cupboards, fridge, stovetop, oven, and microwave.

Ensured all kitchen inventory is accounted for and replaced/reported.

Updated and prioritized room to be cleaned.

Assisting the deep cleaning team with moving furniture, high dusting, and full cleaning of the unit.

Stocked and always maintained a clean/organized working environment this includes the linen, lock-up, housekeeping carts, vacuums etc.

Assisted in the removal of trash, recyclables and dirty linens as seen fit or directed.

Handled guests' complaints and took actions to resolve problems – informed leadership when needed.

Assisted other housekeeper employees in maintaining clean, organized working and public areas.

Security Guard (The Shopping Channel, TSC, Mississauga) 2018

Securitas, Canada

Performed the same duties as done in G4S Canada.

G4S, Canada 2017

Security Guard

Patrolled grounds and buildings of the warehouse and regularly checked locks windows and equipment.

Granted access to areas based on identification and kept logs of visitors.

Inspect buildings, equipment, or access points to determine security risks.

Maintain documentation or reports on security-related incidents or investigations.

Logged trailers in and out and checked final shipments for loading.

Recorded copies of bill of lading for Security and office and entered data of bill of lading into the computer.

Unlocked all docks, and doors for access to loading shipments in trailers.

Screened individuals for prohibited items and prevented them from bringing them to restricted areas.

Responsible for patrolling designated areas and checking bags.

Worked as a security guard in shipping, receiving, main, extension, and jewellery desks.

Warehouse Associate 2016

DWS Logistics, Mississauga, ON

Performed box packaging, labelling, rapping, storing.

Collected, piled, and organized the items in a warehouse while maintaining a clean and safe work environment.

Experience with checking, sorting, and efficiently packing materials.

Able to operate warehouse machinery and build skids to the appropriate height level.

Performed general labour duties as required.

EDUCATION

Bachelor’s in Hospitality and Tourism Management, Canada 2023

Diploma in Hospitality and Tourism Management, Canada 2019

Security Guard License, Ontario, Canada 2017

Emergency First Aid and CPR, Canada 2017

Worker Health and Safety Awareness Online, Canada 2016

Bachelors in English, Sociology, Nepal 2002

Basic computer skills- Word, PowerPoint certificate, Excel

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