Professional Objective

Motivated and passionate professional with an extensive background in Sales & Customer service, managing and coordinating human resource functions while facilitating the planning and execution of policies and procedures. Skilled in all aspects of human resource management, including talent recruitment, training and development, payroll administration, employee relations. A Fast and eager learner, I am detailed oriented and adapt to changing project requirements quickly to meet business goals. Comfortable with ambiguity and thrive in fast paced environment.

Professional Experience

Manager, Prince Collection November 2016 to July 2023

Birmingham, Alabama

Provided strategic profit generating advice and knowledge to customers on different types of jewelry like Sterling Gold, Silver, Tungsten, Stainless Steel, Gold & Silver Plated

Increased store sales by 40% by offering attractive discounts, unique designs and good customer service

Recruit, train, and supervise 4 part time and 2 full time store employees

Drove team to achieve exceptional financial results through motivating them

Implemented new standards of VIP customer protocols by sending thank you notes and congratulatory messages on special occasions

Decreased the store’s purchasing cost by finding multiple suppliers online to increase profits

Human Resources Officer, First Habib Modaraba November 2014 to January 2016

Karachi, Pakistan

Lead the recruitment process based on the job requirements

Develop and implement programs which foster sound employee relations and engagement by effectively implementing team building activities. Build Employee Cricket team. Change Leave Policy and instead of only once a week holiday introduce two days holidays

Improved relations between employees and management

Advice and counseled management on employee relation issues, policies and procedures

Introduce Education policy for lower staff so they can afford the education expense

Human Resources Officer, Central Depository Company of Pakistan January 2013 to October 2014

Karachi, Pakistan

Cut costs by 50% within the human resource department, by suggesting alternative methods of reaching out to prospective employees

Liaison with Insurance Company regarding employees Health Insurance Policies

Initiated and launched the Management Trainee program that result in improved hiring, Performance Management, and consistent management practices

Senior Human Resources Officer, Abudawood Pakistan March 2010 to November 2012

Karachi, Pakistan

Independently managing recruitment for junior to mid management level professionals

Leverage HR Processes within the business including Performance Management, Salary Planning and Reward Management, Succession Planning and Talent Management

Revamp Process of Employee Entitlements, Evaluation & Pre-employment screening process

Designed Workflows and document it

Skills and Core Competencies

Microsoft Office Suite: Word, PPT, Outlook, Excel

Customer service and employee relations

Business development and management

Teamwork and team management

Compensation & Benefits Management

Interviewing and recruiting

Hiring, interviewing and training

Creativity and adaptability

Education

Karachi Institute of Economics and Technology (KIET) – Karachi, Pakistan

Masters in Business Administration (MBA) Graduated May 2011

University of Karachi – Karachi, Pakistan

Masters in International Relations (MA) Graduated May 2006

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