Glenda Dennis
Optimistic Administrative Assistant/Receptionist/Office Support Specialist
Austin, TX 78729
ad27pf@r.postjobfree.com
I am an optimistic, team incorporated individual who is skilled in the office setting environment, asthe ability to work individually. I am needing a fulltime position to make a long term career at doing what I enjoy most document control.
Authorized to work in the US for any employer
Work Experience
Lead Customer Service Associate
Burlington Stores - Austin, TX
November 2022 to Present
Open store with manager on duty. Assist with customer concerns and purchases. Provide fast and friendly check out experience in the store.
Receptionist
H & R Block - Kemah, TX
December 2019 to Present
Managed the receptionist area by answering multiple telephone lines, greeting customers when on the phone or in person, maintained computer files and information to each client, and filed paper files in appropriate drawer.
PNA 1
Texas state Health - Austin, TX
July 2022 to August 2022
Assist with patient care and daily routines.
Hospitality Aide/CNA
Mineral wells nursing home and rehab - Mineral Wells, TX April 2022 to May 2022
Assisted with patient care and daily functions of nursing home. Home Health Aide
AccentCare - Mineral Wells, TX
October 2020 to May 2021
To attend residents home and help with daily tasks cooking, cleaning, grooming, and quick travels to the store to pick up items.
Rehabilitation Technician
Reliant Rehabilitation - Llano, TX
February 2020 to July 2020
To assist with the DOR in patient documents, cleaning of the rehabilitation equipment, and assisting patients with daily exercises under therapist interaction. Cashier/Customer Service
JCPenney - Dickinson, TX
October 2019 to January 2020
Cashier finalize purchases, assisted customers in questions regarding items and other related concerns. Cashier/ Home Specialities
JC Penny - League City, TX
October 2019 to January 2020
Customer service, money collections and purchases or returns in store. Customer service in windows and mattresses in assisting and advising customers of all options to purchasing the correct product. Scribe
ScribeAmerica LLC - Houston, TX
January 2019 to June 2019
Scribe
Work with the doctor in taking HPI and other EMR information for charting and billing during the shift. Team Associate Seasonal
Ross - Dickinson, TX
November 2018 to January 2019
Provide customer service during set time of schedule. Complete other tasks assigned from manager during shift.
medical coding and patient
University Of Phoenix AZ - Phoenix, AZ
2011 to 2011
United States
Bachelor of Science: Healthcare Administration
Medical documents and information systems. Changes in medical coding and patient charting electronically and paper. Legal laws of healthcare in both patient and professional aspects. Vault Clerk
Loomis - Houston, TX
September 2007 to July 2008
Ensured that team member responsibilities were defined and understood. Office Support Specialist
Anne's Best Temp Elite Services - Texas City, TX
June 2007 to August 2007
Temporary Office Assistant
Provided copies of documents, filed documents, and assisted with payroll. Human Resource and Administration Assistant
Securitas Security Services USA, Inc - San Marcos, TX August 2005 to June 2007
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained an up-to- date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Cashier
Target - Apple Valley, CA
June 1996 to June 2000
Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions.
Education
Bachelor's in Medcial Administration and Management University of Phoenix-Online Campus - Phoenix, AZ
February 2009 to June 2012
High school or equivalent in High School Diploma
Apple Valley High School - Apple Valley, CA
1994 to June 1996
Skills
• Microsoft Office proficiency
Self-directed
Time management
Professional and mature
Dedicated team player
Managing multiple priorities
Critical thinking
Accomplishments throughout my career were to further my knowledge in my duties, the ability to continuously find ways to exceed to a management position, and learn about the company within office setting.
• Receptionist
• Filing
• Microsoft Word
• Scheduling
• Data Entry
• Customer Service Skills
• Microsoft
• Multi-line Phone Systems
• Clerical
• Management
• Inventory
• Microsoft Office
• Organizational Skills
• Outlook
• Document Management
• Medical Terminology (1 year)
• Medical Records
• EMR Systems
• Customer service
• Vital Signs
• Patient Care
• Home Care
Certifications and Licenses
AED Certification
CPR Certification
BLS Certification
July 2022 to July 2023
Instructed during employment with Austin State Hospital.