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Customer Service Administrative Assistant

Austin, TX
January 29, 2024

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Glenda Dennis

Optimistic Administrative Assistant/Receptionist/Office Support Specialist

Austin, TX 78729


I am an optimistic, team incorporated individual who is skilled in the office setting environment, asthe ability to work individually. I am needing a fulltime position to make a long term career at doing what I enjoy most document control.

Authorized to work in the US for any employer

Work Experience

Lead Customer Service Associate

Burlington Stores - Austin, TX

November 2022 to Present

Open store with manager on duty. Assist with customer concerns and purchases. Provide fast and friendly check out experience in the store.


H & R Block - Kemah, TX

December 2019 to Present

Managed the receptionist area by answering multiple telephone lines, greeting customers when on the phone or in person, maintained computer files and information to each client, and filed paper files in appropriate drawer.


Texas state Health - Austin, TX

July 2022 to August 2022

Assist with patient care and daily routines.

Hospitality Aide/CNA

Mineral wells nursing home and rehab - Mineral Wells, TX April 2022 to May 2022

Assisted with patient care and daily functions of nursing home. Home Health Aide

AccentCare - Mineral Wells, TX

October 2020 to May 2021

To attend residents home and help with daily tasks cooking, cleaning, grooming, and quick travels to the store to pick up items.

Rehabilitation Technician

Reliant Rehabilitation - Llano, TX

February 2020 to July 2020

To assist with the DOR in patient documents, cleaning of the rehabilitation equipment, and assisting patients with daily exercises under therapist interaction. Cashier/Customer Service

JCPenney - Dickinson, TX

October 2019 to January 2020

Cashier finalize purchases, assisted customers in questions regarding items and other related concerns. Cashier/ Home Specialities

JC Penny - League City, TX

October 2019 to January 2020

Customer service, money collections and purchases or returns in store. Customer service in windows and mattresses in assisting and advising customers of all options to purchasing the correct product. Scribe

ScribeAmerica LLC - Houston, TX

January 2019 to June 2019


Work with the doctor in taking HPI and other EMR information for charting and billing during the shift. Team Associate Seasonal

Ross - Dickinson, TX

November 2018 to January 2019

Provide customer service during set time of schedule. Complete other tasks assigned from manager during shift.

medical coding and patient

University Of Phoenix AZ - Phoenix, AZ

2011 to 2011

United States

Bachelor of Science: Healthcare Administration

Medical documents and information systems. Changes in medical coding and patient charting electronically and paper. Legal laws of healthcare in both patient and professional aspects. Vault Clerk

Loomis - Houston, TX

September 2007 to July 2008

Ensured that team member responsibilities were defined and understood. Office Support Specialist

Anne's Best Temp Elite Services - Texas City, TX

June 2007 to August 2007

Temporary Office Assistant

Provided copies of documents, filed documents, and assisted with payroll. Human Resource and Administration Assistant

Securitas Security Services USA, Inc - San Marcos, TX August 2005 to June 2007

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained an up-to- date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Cashier

Target - Apple Valley, CA

June 1996 to June 2000

Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions.


Bachelor's in Medcial Administration and Management University of Phoenix-Online Campus - Phoenix, AZ

February 2009 to June 2012

High school or equivalent in High School Diploma

Apple Valley High School - Apple Valley, CA

1994 to June 1996


• Microsoft Office proficiency


Time management

Professional and mature

Dedicated team player

Managing multiple priorities

Critical thinking

Accomplishments throughout my career were to further my knowledge in my duties, the ability to continuously find ways to exceed to a management position, and learn about the company within office setting.

• Receptionist

• Filing

• Microsoft Word

• Scheduling

• Data Entry

• Customer Service Skills

• Microsoft

• Multi-line Phone Systems

• Clerical

• Management

• Inventory

• Microsoft Office

• Organizational Skills

• Outlook

• Document Management

• Medical Terminology (1 year)

• Medical Records

• EMR Systems

• Customer service

• Vital Signs

• Patient Care

• Home Care

Certifications and Licenses

AED Certification

CPR Certification

BLS Certification

July 2022 to July 2023

Instructed during employment with Austin State Hospital.

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