—JOSE L. BRETON -—

CONTACT

© 929-***-****

Dx) ad27oj@r.postjobfree.com

Miami, FL 33130.

SKILLS

-Initiative-taking

-Ambassador ot Customer

service Excellence

-Multi-tasking

-Relationship Builder

-Able to Communicate in

english and Spanish.

-Dependable

EDUCATION

-Norman Thomas H. S.

- Colegio Horizontes.

-Universidad del Caribe.

Undergraduate student:

Law (2 semesters)

PROFILE

Self-motivated, responsible individual with years of experience in various

environments such as Call Centers, Airline Industry, Night Clubs, Customer

service and sales. Resolute with a combination of solving problems and

working under pressure. Excellent people skills, ability to work

independently or as part of a team, ability to perform work accurately and

thoroughly with great mindfulness, Great relationship Builder.

EXPERIENCE

Verizon Business 2004-2009

CRM Support Annalist/ Customer Service

Responsible for reporting and escalating technical problems on

verizonbusiness.com website for customers and employees and then

Communicate back with a resolution after solving the technical problem.

Servair S.A Las Americas SDQ 2010-2012

Airport Operations

-Check-in and Verify customers personal Identification.

- Baggage, Booking, Flight Sales and Flight reservations.

-Coordinate customer boarding and deplaning.

-Assist customers with special needs.

-Meet and Assist with flight arrivals and flight departures, help prepare

aircraft cabin for departure.

-Jet bridge operator

Rococo Investment 2013-2015

Customer Service Agent/Workforce Management

-Managed to provide support to clients (Moneygram, Helio,Wellcare).

-Monitor compliance to all staff, deliver reports to provide an estimated

volume of incoming calls weekly.

-Provide details of places or locations to send or receive money.

-Internal processes (Cancel Transactions, Validate Customer’s Identification)

Chichio Lounge 2015-Present

Administrator

Responsible for handling Payroll, Staff Performance, Inventory, and product

purchase

Contact this candidate