Customer Service Excellence
Resume:
—JOSE L. BRETON -—
CONTACT
Dx) ad27oj@r.postjobfree.com
Miami, FL 33130.
SKILLS
-Initiative-taking
-Ambassador ot Customer
service Excellence
-Multi-tasking
-Relationship Builder
-Able to Communicate in
english and Spanish.
-Dependable
EDUCATION
-Norman Thomas H. S.
- Colegio Horizontes.
-Universidad del Caribe.
Undergraduate student:
Law (2 semesters)
PROFILE
Self-motivated, responsible individual with years of experience in various
environments such as Call Centers, Airline Industry, Night Clubs, Customer
service and sales. Resolute with a combination of solving problems and
working under pressure. Excellent people skills, ability to work
independently or as part of a team, ability to perform work accurately and
thoroughly with great mindfulness, Great relationship Builder.
EXPERIENCE
Verizon Business 2004-2009
CRM Support Annalist/ Customer Service
Responsible for reporting and escalating technical problems on
verizonbusiness.com website for customers and employees and then
Communicate back with a resolution after solving the technical problem.
Servair S.A Las Americas SDQ 2010-2012
Airport Operations
-Check-in and Verify customers personal Identification.
- Baggage, Booking, Flight Sales and Flight reservations.
-Coordinate customer boarding and deplaning.
-Assist customers with special needs.
-Meet and Assist with flight arrivals and flight departures, help prepare
aircraft cabin for departure.
-Jet bridge operator
Rococo Investment 2013-2015
Customer Service Agent/Workforce Management
-Managed to provide support to clients (Moneygram, Helio,Wellcare).
-Monitor compliance to all staff, deliver reports to provide an estimated
volume of incoming calls weekly.
-Provide details of places or locations to send or receive money.
-Internal processes (Cancel Transactions, Validate Customer’s Identification)
Chichio Lounge 2015-Present
Administrator
Responsible for handling Payroll, Staff Performance, Inventory, and product
purchase
Contact this candidate